https://community.ee.co.uk/t5/TV/I-haven-t-received-my-email-regarding-my-ee-tv-package/m-p/1468691#M5992 <P>I haven't received my email regarding my ee tv package&nbsp;</P> Sat, 02 Nov 2024 15:38:47 GMT Jagrahi26 2024-11-02T15:38:47Z https://community.ee.co.uk/t5/TV/I-haven-t-received-my-email-regarding-my-ee-tv-package/m-p/1468691#M5992 <P>I haven't received my email regarding my ee tv package&nbsp;</P> Sat, 02 Nov 2024 15:38:47 GMT https://community.ee.co.uk/t5/TV/I-haven-t-received-my-email-regarding-my-ee-tv-package/m-p/1468691#M5992 Jagrahi26 2024-11-02T15:38:47Z https://community.ee.co.uk/t5/TV/I-haven-t-received-my-email-regarding-my-ee-tv-package/m-p/1468700#M5994 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4598949">@Jagrahi26</a>&nbsp; Are you using the smart hub plus ? &nbsp;It’s a black router with the EE logo in the middle it and looks like this&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_0813.png" style="width: 300px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/35086i7827F77143195786/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_0813.png" alt="IMG_0813.png" /></span></P> <P>If you don’t have this router you can not have EE TV.  it’s only available with this router. &nbsp; &nbsp;If you do have this router and you’ve added EE TV to your broadband contract and you don’t have a email confirmation ( check your spam folder ). Then you need to call customer support.&nbsp;</P> Sat, 02 Nov 2024 15:52:21 GMT https://community.ee.co.uk/t5/TV/I-haven-t-received-my-email-regarding-my-ee-tv-package/m-p/1468700#M5994 Chris_B 2024-11-02T15:52:21Z