topic Re: TNT Sports via EE Mobile in TV

TNT Sports via EE Mobile

nelix01 — Mon, 10 Jun 2024 19:24:58 GMT

Hi all,

2 questions:

1. I have access to TNT sports as part of my EE mobile plan. Is there a way to watch this subscription via the channels on the EETV set top box?

2. I have an old BTID on which I had a lot of purchased content. Is there any way to move these purchased assets over to y new EETV account?

Many thanks.

Neil

Re: TNT Sports via EE Mobile

DarrenDev — Mon, 10 Jun 2024 19:31:10 GMT

1. I'm afraid not - you can use the discovery+ app on the box, but to watch it on the channels you need an EE TV subscription.

2. This should have happened automatically, if you moved your account across from BT to EE. If you cancelled BT and then took a new account with EE then they'd be separate TV accounts, for which we don't have a process to merge them unfortunately.

Re: TNT Sports via EE Mobile

nelix01 — Mon, 10 Jun 2024 19:59:53 GMT

Thanks for the quick reply Darren.

1. Never-mind, it was worth asking

2. Yeah it has been a while since I closed my BT account then set up and new EE account.

Re: TNT Sports via EE Mobile

Taliadsouza17 — Sat, 15 Jun 2024 09:14:18 GMT

How can I use my package of tnt sports on my mobile

Re: TNT Sports via EE Mobile

Katie_B — Sat, 15 Jun 2024 09:46:02 GMT

Hi @Taliadsouza17.

Welcome to the EE Community.

Please text SPORT to 150, you should then receive a link to complete set up.

Katie 🙂

Re: TNT Sports via EE Mobile

Mikeeprior — Fri, 01 Nov 2024 23:53:27 GMT

I’ve just encountered this problem.

I have been a BT broadband customer for a long time (over 10 years) as well as an EE customer (over 10 years).

my BT account was changed and set up for EE TV a year ago but is not the same account as my EE mobile account. I do get some discounts and bonus data so the accounts are linked in some way.

i now have TNT sports as an extra on my mobile but I can’t get the BT EE TV to recognise I am subscribed. I can log into the Discovery plus app on the EE tv box and watch a show, but I can not access via the TV channel (so I can’t set a recording)

your answer above implies this can’t be fixed ?

how could I get a unified account now that you are one company and deal with this. There must be a way to bring your services under one roof, particularly if the customer is ready to do it.

Re: TNT Sports via EE Mobile

DarrenDev — Fri, 01 Nov 2024 23:59:56 GMT

It's not about being unified @Mikeeprior - they're different products. If you want to watch on EE TV, you need to subscribe via EE TV.

Re: TNT Sports via EE Mobile

Mikeeprior — Sat, 02 Nov 2024 07:48:05 GMT

Thanks for the quick response @DarrenDev

So, I am able to subscribe for TNT sports by choosing it has an included extra on my EE phone plan, but an EE product (EE TV) won’t recognise that I am subscribed to the channel. Seems a bit wrong to me.

EE advertises that I Save £20 per month by using this Extra Add on, but you tell me I have to spend £20 to use it on an EE platform. When you pick the Add On, you are told:

TNT Sports on discovery+

Includes Premier League, UEFA Champions League, Premiership Rugby, Moto GP, Boxing, UFC and WWE
You can also watch world-class cycling, tennis, snooker, motorsport and Olympic Games Paris 2024 with Eurosport
Includes large screen access, so you can watch it on compatible devices
4K HDR, with immersive Dolby Atmos
Includes access to discovery+ Premium
Worth £20 a month

Reads to me that I have a subscription to a third party service and I should be able to watch on a compatible device.

i understand you didn’t set this up, but please pass this observation on to those that do and recognise how it looks to us (loyal) customers.