topic Re: A warning to others - EE will not fulfil your order and try and charge you more in TV

A warning to others - EE will not fulfil your order and try and charge you more

ProfessorWoland — Fri, 01 Nov 2024 13:31:21 GMT

This is a warning to others as EE tried to scam me. I placed an order for a TV with the TNT bundle yesterday. I noticed this morning it was registered to the wrong number and called three times times today.

When I finally got through to someone he said "the order didn't go through" and tried to charge me another £180 to process the order!!! I said I wanted the order I was emailed a receipt for and he said "there was nothing [he] could do."

I have emailed the CEO and filled in the complaints form. I want my order honoured. I have been a customer for years and I really can't believe they have tried to scam me.

Re: A warning to others - EE will not fulfil your order and try and charge you more

ProfessorWoland — Fri, 01 Nov 2024 13:39:09 GMT

hey tried to charge me an extra £180 when I chased my order! I've submitted a complaint and I am waiting to hear back.

Re: A warning to others - EE will not fulfil your order and try and charge you more

Northerner — Fri, 01 Nov 2024 15:02:08 GMT

Hi @ProfessorWoland

Using the complaints process is the best option. Let us know how it goes.

Thanks

Re: A warning to others - EE will not fulfil your order and try and charge you more

ProfessorWoland — Fri, 01 Nov 2024 19:45:13 GMT

They have actually tried to scam me. Next step is trading standards. I noticed the “please call us on this number” people are in hiding.

DO NOT BUT FROM EE BECAUSE THEY WILL SCAM YOU

Re: A warning to others - EE will not fulfil your order and try and charge you more

ProfessorWoland — Fri, 01 Nov 2024 19:47:58 GMT

They have tried to scam me after being a customer for years.

They will cancel your order without telling you and then try and rip you off.

Re: A warning to others - EE will not fulfil your order and try and charge you more

ProfessorWoland — Sat, 02 Nov 2024 03:54:36 GMT

Not a single member of staff has contacted me. Usually you post here and they ping you in your private messages.

I guess I’m going to have to cancel my mobile and broadband.

Re: A warning to others - EE will not fulfil your order and try and charge you more

ProfessorWoland — Sat, 02 Nov 2024 05:55:08 GMT

I’m happy to create a thread every day until you send me the TV I ordered. You don’t get to take an order then demand more money than was advertised to fulfil it.

Re: A warning to others - EE will not fulfil your order and try and charge you more

XRaySpeX — Sat, 02 Nov 2024 06:35:35 GMT

@ProfessorWoland : They won't necessarily. This is a user discussion group.

Re: A warning to others - EE will not fulfil your order and try and charge you more

Chris_B — Sat, 02 Nov 2024 07:52:24 GMT

@ProfessorWoland Placing an order doesn’t mean it has to be accepted. Only once it’s accepted do they have to honour it Your original order didn’t go through and you’ve even posted this on your first comment.

Just to point out the CEO will probably not respond to your email as it’s not his job to deal with customers.

Re: A warning to others - EE will not fulfil your order and try and charge you more

Midnight_Voice — Sat, 02 Nov 2024 09:00:48 GMT

@ProfessorWoland

If you can tell us precisely what you were trying to buy, and where it is on EE’s website, we can form an opinion as to whether your order was placed in good faith, or whether there is an ‘E&OE’ involved here somewhere.

Re: A warning to others - EE will not fulfil your order and try and charge you more

Ali_A — Sat, 02 Nov 2024 09:27:48 GMT

Hi @ProfessorWoland

Sorry to hear your order didn't go through as expected.

You've taken the right steps by contacting Customer Service team to find out about your order.

As the order has not been processed, the initial payment will not be completed, which is why the guide had to take the payment during the conversation.

If you still have the original order reference number, it's worth calling back to Customer Service so the Digital Sales team can continue the order for you.

Ali

Re: A warning to others - EE will not fulfil your order and try and charge you more

ProfessorWoland — Sat, 02 Nov 2024 13:14:47 GMT

I literally have an email confirming they accepted it.

Re: A warning to others - EE will not fulfil your order and try and charge you more

robh661 — Sat, 02 Nov 2024 13:38:58 GMT

I'm in the same club, I ordered a TV without the TNT sports bundle, after getting a thank you for your order letter, and they'd taken the initial payment. I waited the designated 3 days, as stated on the EE Shop, but nothing.

So I got in touch with EE, and they said the ordered had got stuck in the system, so the guide re-ordered it, but nothing since.

I emailed the online store this morning, and very conveniently they don't work weekends, means I've got to wait until Tuesday the latest to find out if the 2nd order went through.

Because as someone else pointed out on here, they placed an order for an iPhone 16, and when they go to track it, the order tracker times out.

Re: A warning to others - EE will not fulfil your order and try and charge you more

Wardo — Mon, 04 Nov 2024 16:37:14 GMT

I am going through the same on a mobile upgrade which they wont offer. It is false advertising

Re: A warning to others - EE will not fulfil your order and try and charge you more

robh661 — Tue, 05 Nov 2024 17:58:54 GMT

@ProfessorWoland

Just a quick update, had no reply from the Shop Help Desk regarding the 2nd order. Which was for a 4K TV without TNT.

Got a text message about adding the purchase to my mobile bill, and still no tracking or other information.

So if I get nothing and that includes the product, by this time tomorrow, I'm going to phone EE CS and get the order cancelled, they seem quick to take your money, but as you said then they fail to honour their side of the deal, and supply the goods.

Re: A warning to others - EE will not fulfil your order and try and charge you more

robh661 — Wed, 06 Nov 2024 19:22:49 GMT

Phoned EE as there was still no notification, after an hour of talking to a guide. She found the tracking info, but put it into Parcel Force tracker.

That drew a blank, so I chatted to parcel force, and the worst part is, they sent it to Aldershot instead of my local sorting office.
So I’ve now got to wait another 24 hours and a calling card to reschedule the delivery, as I can’t specify when I’ll be home to accept the delivery.

I shan’t be using the EE online shop anymore after this disaster.