topic Re: Logging into EETV on Tablet Issue in TV

Logging into EETV on Tablet Issue

31nicola — Tue, 29 Oct 2024 23:48:01 GMT

Has anyone experienced problems with logging into EETV on their mobiles or tablets? I keep receiving "subscription not found" messages. Has anyone experienced this issue?

Re: Logging into EETV on Tablet Issue

Peter_W — Wed, 30 Oct 2024 10:49:29 GMT

Good morning @31nicola!
Thanks for reaching out to us here on the EE Community 😊

Just to be sure, when you're logging in, are you using the same email address that you use to view your package and bills in the EE app.

When you log in it should ask if it's a BT or EE account that you have as well, so make sure you're selecting the relevant brand.

Peter

Re: Logging into EETV on Tablet Issue

DarrenDev — Wed, 30 Oct 2024 13:12:38 GMT

@31nicola your TV subscription is on a BT ID, using your gmail.com mailbox - not the yahoo.com one you logged into the forum with.