topic Re: Error Code IPC6023 in TV

Error Code IPC6023

Mytac55 — Mon, 28 Oct 2024 21:58:59 GMT

I have had enough,,,, I have tried to give it time to settle down, but I am just unable to watch TV on my EETV package, and the picture freezes, or the channel simplay fails to load with an arror code Error Code IPC6023... I have a download speed of 301.56mpbs and WIFI repeaters in almost every room in the house... Absolutly shocking... tried to call 150.. nothing...... terrible....

Re: Error Code IPC6023

DarrenDev — Tue, 29 Oct 2024 07:24:46 GMT

A good wifi signal in the home doesn't guarantee a good wifi signal in the position where your TV Box is. Has it been hidden behind other electrical equipment? Or tucked away in a cupboard surrounded by dense materials?

Launch the Netflix app on the TV Box and then select the "Get Help" option - there's a speed test there which will tell you the speed that the box is receiving.

Re: Error Code IPC6023

Mytac55 — Tue, 29 Oct 2024 12:23:54 GMT

Thanks Darren,, Do you mean has the WIFI Router been surrounded by items? or do you mean has the TV Set Top Box been surrounded by items?

Re: Error Code IPC6023

DarrenDev — Tue, 29 Oct 2024 12:33:28 GMT

Either - anything that can cause the signal between the TV Box and the EE Hub to be interrupted/reduced.

Re: Error Code IPC6023

Midnight_Voice — Tue, 29 Oct 2024 16:01:50 GMT

@Mytac55

Are those repeaters EETV-provided devices, or third party kit?

Is your router the EE-provided one?

If they are third party devices, try not using them, at least as a test, and see if the IPC6023 errors go away.

Getting over IPC6023 errors (multicast not working, which stops the EETV-provided internet channels working, including even the ‘broadcast’ ones if you are in IP Mode), on third-party devices, is not something that EE themselves will help with, though posters here will often offer good advice.

Re: Error Code IPC6023

DarrenDev — Tue, 29 Oct 2024 16:37:16 GMT

@Midnight_Voice I implied from the original post that the channels sometimes work, which means the line/equipment is all correct, but it's just struggling with signal or bandwidth.

Re: Error Code IPC6023

Midnight_Voice — Tue, 29 Oct 2024 21:03:31 GMT

@DarrenDev

You may be right - but my takeaway was “ I am just unable to watch TV on my EETV package” which implies no success at all.

Perhaps @Mytac55 can kindly clarify this for us, the better to help us help them?