topic EE TV Prime video app in TV

EE TV Prime video app

Weerab2024 — Wed, 06 Mar 2024 13:10:40 GMT

I had moved from BT to EE, kept my BT TV Pro and added the EE mini TV multiroom box.

On the EE mini TV multiroom box all the FAST channels on the prime video app are there and working but they are not on my BT TV Pro that has had its software updated to reflect the new EE TV change.

Why are the apps different between the boxes and will the app on the BT TV Pro be updated? Thanks

Re: EE TV Prime video app

Neil-O — Wed, 06 Mar 2024 16:12:43 GMT

Hi @Weerab2024 you can manually check to see if there are any app updates available from the Pro box settings.

Settings > Software Information > Update players and apps

Let me know if that helps?

Thanks

Neil

Re: EE TV Prime video app

Weerab2024 — Wed, 06 Mar 2024 18:49:36 GMT

Hi Neil

I have checked and there are no updates.

Robert

Re: EE TV Prime video app

DarrenDev — Thu, 07 Mar 2024 09:39:55 GMT

Thanks for bringing this to our attention - we weren't aware of this difference.

We fired off the question to YouView last night, and they've confirmed that there is a difference in the way that the app is delivered on the TV Box Mini vs TV Box Pro. The Mini has the latest version of the app, and has access to all features. The Pro has a slightly older version of the app and cannot upgrade at the moment due to the core drivers on the box being a bit older.

We'll try to find out whether Amazon are able to deliver their FAST channels without needing this driver update - it may just be that they've targeted newer devices first.

Alongside that, we've also added a task to investigate whether we can update the core drivers, so that they can remain in step in future. This isn't a small task so I can't promise it will happen, and I can't get any timescales on when we'll know an answer.

Re: EE TV Prime video app

Weerab2024 — Thu, 07 Mar 2024 11:16:42 GMT

Thanks both, I hope this will be resolved soon.

I am glad I have raised the issue or you wouldn't have known.

Re: EE TV Prime video app

zulu17 — Mon, 17 Feb 2025 22:29:07 GMT

Do we have any update from the EE team as to what resolution Youview/EETV/Amazon are pursuing to deliver an upto date Prime Video app to the Box Pro please ?

Re: EE TV Prime video app

Weerab2024 — Tue, 18 Feb 2025 08:42:02 GMT

As its been 11 months after my original post, I don't hold up much hope on how the pro box would cope with the impending new now app.

Re: EE TV Prime video app

zulu17 — Sat, 02 Aug 2025 15:53:59 GMT

A further six months on. i will ask again.

Do we have any update from the EE team as to what resolution Youview/EETV/Amazon are pursuing to deliver an upto date Prime Video app to the Box Pro please ?

Re: EE TV Prime video app

Peter_W — Tue, 26 Aug 2025 11:29:43 GMT

I've been chasing this one with our support teams, and whilst the app builds for the Pro Box and work differently, their functionality and features should be the same.

Could you please let me know a bit more about what features specifically seem to be currently missing from the Pro version?

Peter

Re: EE TV Prime video app

Weerab2024 — Tue, 26 Aug 2025 13:11:15 GMT

According to a new update from @DarrenDev last week , everything would have had to be re-built from the ground up for the pro box to show the prime FAST channels so it was decided that it was not worth the cost compared with the benefit of the exercise.

It seems a £30 quid fire or Roku stick is required, which is more capable than the pro box for apps.

Re: EE TV Prime video app

DarrenDev — Tue, 26 Aug 2025 13:10:11 GMT

Yes @Weerab2024 - I've since updated @Peter_W and the person who he spoke to.

As things currently stand, the FAST channels are unlikely to ever be added to the Amazon Prime app on the TV Box Pro.

Re: EE TV Prime video app

Smith861 — Tue, 26 Aug 2025 15:30:20 GMT

Darren will the fast channels be available on eetv in the future? hopefully ee are looking into this

Re: EE TV Prime video app

zulu17 — Wed, 27 Aug 2025 08:52:07 GMT

Well upon launch the Box Pro was described in the BT press release as

“The IP capable box is designed to support the future of all IP streaming”

Re: EE TV Prime video app

Weerab2024 — Wed, 27 Aug 2025 09:58:39 GMT

@zulu17 that was a bit optimistic given the lack of additional channels since BT launched IP mode.

The new upcoming freely puck devices, suddenly look appealing.

Re: EE TV Prime video app

DarrenDev — Wed, 27 Aug 2025 10:18:56 GMT

To be fair - the hardware is fully capable of supporting it. It could be supported if there was enough demand, but a few free channels in a single app hasn't driven enough demand to justify the huge time and expense it would take.

As for the lack of channel updates - I'm told stuff is happening. That's purely a commercial issue, not a technical one.