topic Re: Discovery + activation in TV

Discovery + activation

alanpalm — Wed, 23 Oct 2024 15:41:53 GMT

I have received a notification that I can activate my discovery + however when I try to activate I get This service isnt working right now.

Any ideas?

Re: Discovery + activation

Katie_B — Wed, 23 Oct 2024 16:50:59 GMT

Hello @alanpalm.

Thanks for coming here.

Are you still seeing this error?

Are you connect to WiFi or using mobile data?

Katie

Re: Discovery + activation

jaggy1 — Sat, 26 Oct 2024 15:45:19 GMT

ive just got eetv installed on 25/10. Made discovery plus account and log in. Imputed the 6 digit code and channels still won't show.

Re: Discovery + activation

Christopher_G — Sun, 27 Oct 2024 09:48:00 GMT

Hi @jaggy1

Welcome to the community.

Are you able to view the channels through the discovery+ EETV app?

Chris

Re: Discovery + activation

jaggy1 — Sun, 27 Oct 2024 12:12:40 GMT

Hi Christopher No I can't watch anything on the app, its asks me to upgrade for a service I'm already subscribed to with my ee tv package.

Re: Discovery + activation

Christopher_G — Sun, 27 Oct 2024 12:50:29 GMT

When you registered for discovery+, did you use the same email address as your registered with EE TV, @jaggy1?

Chris

Re: Discovery + activation

DarrenDev — Sun, 27 Oct 2024 12:55:24 GMT

Check this guide here: https://community.bt.com/t5/TNT-Sports-on-TV-Online-player/Trouble-activating-discovery-Read-this-first/td-p/2320856

Re: Discovery + activation

DarrenDev — Mon, 28 Oct 2024 12:52:25 GMT

Just to follow up @jaggy1 - I can see that you haven't activated your discovery+ account. It sounds like you created one directly with discovery+ instead.

You need to log into https://ee.co.uk/login/ with your EE ID (the ntlworld.com one - not the one you logged into this forum with) and then follow the process shown to activate your discovery+ account. When it takes you to the discovery+ site, be sure to use the "Sign in" button in the top right corner to associate your subscription with the account you've already created.