topic Re: Netflix connection in TV

Netflix connection

JB2791 — Sat, 26 Oct 2024 10:56:02 GMT

My EE router works fine except for connecting Netflix through EE box.

I receive a connection error notice NW-1-19. Netflix advice is turn everything off and on again.

I see posts related to this but really have the technical knowledge to change IPv6 and 4 settings?

If anyone can help please?

Re: Netflix connection

Northerner — Sat, 26 Oct 2024 16:32:02 GMT

Hi @JB2791

According to Google that message means you're not connected to the internet:

https://help.netflix.com/en/node/12233

Thanks

Re: Netflix connection

JB2791 — Sat, 26 Oct 2024 17:24:48 GMT

Thanks for your response @Northerner

yes the error message says no connection but all other services are working on the connection for EE box, just not Netflix which is pretty odd

Re: Netflix connection

Northerner — Sat, 26 Oct 2024 18:15:55 GMT

Hi @JB2791

Is the app up-to-date.

Thanks

Re: Netflix connection

DarrenDev — Mon, 28 Oct 2024 13:14:50 GMT

@JB2791 it looks like you called us yesterday, and this issue is now sorted. Are you able to comment on how it was fixed, to help out anyone else who experiences this in future?

Re: Netflix connection

Beckydeacon21 — Sat, 28 Dec 2024 15:35:17 GMT

I have the same issue. What was the solution please??