topic Re: Apple TV inclusive how do I set it up in TV

Apple TV inclusive how do I set it up

southkirks — Fri, 25 Oct 2024 20:57:07 GMT

I have Apple TV as an inclusive benefit for a year but no instructions anywhere on how to activate it or get it working, I can find it on my app and account and only option is to change it to something else. I just want to use the benefit but I can’t find anything anywhere telling me what to do

Re: Apple TV inclusive how do I set it up

Michael_D — Sat, 26 Oct 2024 11:29:47 GMT

Hi @southkirks

Thanks for coming to the community.

Is the inclusive benefit part of your mobile plan, or is it broadband?

If it is mobile, can you try going to Apple TV+ registration to set it up.

Let me know how you get on.

Michael

Re: Apple TV inclusive how do I set it up

southkirks — Sun, 27 Oct 2024 18:49:46 GMT

Hi it doesn’t recognise any phone number associated to my EE account

admittedly my Apple ID is a different email from my ee

any help appreciated

Re: Apple TV inclusive how do I set it up

Alex_H — Mon, 28 Oct 2024 12:00:10 GMT

@southkirks When you have Apple TV as an inclusive extra you should get a text with a link in it once selected, I know you mentioned it had been awhile but if you check back in your texts from 150 was this ever received?

As this link should be unique to you, if it has not been received I would suggest reaching out to our team on 150 or via message us on the app and you can ask them to remove and re-add the Apple TV inclusive extra to re-trigger the activation SMS to be sent out. This should then allow you to complete the setup.

If it does not, then our team can raise a ticket for you to our back office team to help get it resolved for you.

Alex

Re: Apple TV inclusive how do I set it up

southkirks — Mon, 28 Oct 2024 22:30:24 GMT

Hi I found it on my other phone on the account and the link just says can’t connect

Any further help appreciated

Sent from my iPhone

Re: Apple TV inclusive how do I set it up

Katie_B — Tue, 29 Oct 2024 08:31:36 GMT

Hi @southkirks.

Thanks so much for getting back to us.

Are you connected to WiFi when clicking on the link?

Speak soon,

Katie

Re: Apple TV inclusive how do I set it up

southkirks — Tue, 29 Oct 2024 20:47:22 GMT

Hi I’ve tried the link through WiFi and data and says same thing cannot connect

Re: Apple TV inclusive how do I set it up

Katie_B — Wed, 30 Oct 2024 08:48:55 GMT

Thanks for trying @southkirks.

Please report this to our technical care team by calling 150.

The team should also be able to help activate this for you.

Katie