topic Re: Tv box won’t connect to broadband! in TV

Tv box won’t connect to broadband!

mollyeaston — Fri, 02 Aug 2024 17:05:04 GMT

Hello,

When I first got my broadband and TV package the TV box connected first time to the router and worked perfectly for about 6 weeks.
Unfortunately, the TV box has disconnected from the router and will not connect back up again. I’ve tried turning the router on and off again, I’ve tried turning the tv box on and off again. Nothing seems to be working? Can anyone help?

Re: Tv box won’t connect to broadband!

Schockwave — Sat, 03 Aug 2024 11:16:15 GMT

Hello @mollyeaston ,

Have you checked the settings for your TV box, that is the internet, username and password are correctly entered?

Re: Tv box won’t connect to broadband!

Midnight_Voice — Sat, 03 Aug 2024 18:43:15 GMT

@mollyeaston

Did you use the sequence TV Box off, router off, wait two minutes, router on, let it settle, TV Box on, reconnect?

If not, try that sequence,

Re: Tv box won’t connect to broadband!

Profile closed — Sun, 04 Aug 2024 09:26:46 GMT

@mollyeaston

If you are still struggling with WiFi, can you connect the Pro Box to the router via an Ethernet cable? Not a long term solution, just to check if there is a more serious problem with the WiFi setup.

Re: Tv box won’t connect to broadband!

Djchester66 — Fri, 25 Oct 2024 15:22:48 GMT

Similar thing has happened to me ,although got 10weeks or so

Re: Tv box won’t connect to broadband!

Katie_B — Fri, 25 Oct 2024 17:47:42 GMT

Hello @Djchester66.

What is happening when you try to connect to your Home Broadband?

Katie