topic Re: Too many boxes in TV

Too many boxes

LauraH23 — Tue, 30 Apr 2024 18:42:30 GMT

We have just joined EE TV. We have three extra mini boxes. I have just had a message on our Main Pro Box saying we have too many boxes on our Broadband. How do I fix this please?

Re: Too many boxes

Chris_B — Tue, 30 Apr 2024 18:57:52 GMT

@LauraH23 I’m sure you can only have 2 mini boxes plus the pro box.

Re: Too many boxes

LauraH23 — Tue, 30 Apr 2024 19:32:51 GMT

Not sure why they’ve said we can have three then and sent us three 🤷🏻‍♀️ they’ve said a few things that weren’t quite right. Looks like I’ll be calling back again to moan.

Re: Too many boxes

DarrenDev — Wed, 01 May 2024 03:59:10 GMT

You initially asked for 3 extra boxes, but only sent 2 - because this is all the system would allow on one order. You then called again to complain that one was missing, so the agent ordered another one - they shouldn't have done this, as 3 boxes in total is the maximum you can have on one account. This is why it's telling you that you have too many.

You can just acknowledge the message to transfer the subscription to the box you're currently using, but it'll remove it from one of the others each time. You won't be able to use all 4 boxes at the same time.

Re: Too many boxes

Chris_B — Wed, 01 May 2024 06:47:52 GMT

@LauraH23 Perhaps just take the win that you have 3 boxes and accept that you can not watch all the boxes at once. If you call back you might be requested to return one.

Re: Too many boxes

LauraH23 — Wed, 01 May 2024 07:52:41 GMT

Thanks for this. We’ll make it work. Just a little frustrating the person who sold us the TV package wasn’t very honest with us. Told us a few things that just weren’t true. Never mind. Thanks for coming back to me.

Re: Too many boxes

Riddellms — Sat, 11 May 2024 18:09:15 GMT

Hi @DarrenDev

I’ve only got 2 mini boxes and the main box but I still get this message almost every time I switch on a box. Is there a fix my end I can try?

Many thanks,

Matt

Re: Too many boxes

DarrenDev — Mon, 13 May 2024 08:52:37 GMT

Due to the issues you had during ordering @Riddellms your account was only configured with 1 extra box. I've corrected this now. Sorry for the inconvenience.

Re: Too many boxes

Riddellms — Mon, 13 May 2024 09:18:43 GMT

That’s fantastic. Thanks so much @DarrenDev

Re: Too many boxes

SwannyD2 — Tue, 23 Jul 2024 01:11:10 GMT

Hi Darren,

I’ve had this come up too, for the past few days.

I’ve got an Apple TV and mini box, so not sure why it’s adding up to more than two.

Is it because I’ve used the app to stream?

Cheers

Re: Too many boxes

DarrenDev — Tue, 23 Jul 2024 07:20:11 GMT

It looks like you factory reset your IP Box Mini @SwannyD2 - this caused it to be seen as a new device. Your account correctly has 2 device slots available (one for your Apple TV, one for your IP Box Mini), so as long as you don't keep resetting them, you shouldn't see the message again.

Note: apps have their own limit (4 devices), which is a separate count to the set top boxes.

Re: Too many boxes

Jfield1 — Wed, 07 Aug 2024 07:59:16 GMT

Hi there,

I have a main box and one extra box.

Whenever both boxes have been used simultaneously, I get a message saying too many boxes are using my broadband, and I have to choose which one to use.

I called customer service and they told me to clear the cache, which solved the problem for a while, but now it's back

It's really annoying!!

Is there a solution?

I pay for both boxes....

Re: Too many boxes

Jfield1 — Wed, 07 Aug 2024 08:01:56 GMT

Does my account need resetting?

Both boxes show on my EE TV package....

Re: Too many boxes

DarrenDev — Wed, 07 Aug 2024 08:28:26 GMT

@Jfield1 now fixed - you may see that message once more, after which it should go away.

Whilst there I noticed that you haven't activated your Now TV account yet. It's set to a btinternet.com email address that I don't think is valid (I could be wrong)? Let me know if you'd like this corrected too.

Re: Too many boxes

Jfield1 — Wed, 07 Aug 2024 10:37:11 GMT

Thank you!!

We had BT TV and have recently moved to EE TV, so NOW TV was activated as part of BT TV.

NOW TV is working, so not sure why it is saying it's not been activated?

Re: Too many boxes

Markgibbs69 — Sat, 24 Aug 2024 14:36:14 GMT

Hi I have two pros and one mini that you sent me but I can not get on both pros at the same time! Have called but can not get anywhere ???

Re: Too many boxes

Midnight_Voice — Sat, 24 Aug 2024 16:46:18 GMT

@Markgibbs69

EE TV won’t (or shouldn’t have!) sent you two Pro boxes, and with a Mini, that’s three devices. So what have EE sent you, and what have you sourced for yourself?

It doesn’t matter if you use a Pro instead of a Mini, but you need to be set up by EE with Multiroom for three devices to use everything you have.

How many devices do you have registered with EE TV?

Re: Too many boxes

Melly165 — Mon, 02 Sep 2024 18:41:29 GMT

Hi @DarrenDev

We have the main box and 2x mini boxes but are also getting the too many boxes message. Please could you also look into.

Thanks!

Re: Too many boxes

DarrenDev — Tue, 03 Sep 2024 09:56:02 GMT

Unfortunately you'd need to call us @Melly165 - having 2 extra boxes is no longer free, so the subscription charge will need to be added to your account. Your boxes are actually marked to be returned, as they were cancelled when you called us on August 29th.

Re: Too many boxes

Melly165 — Tue, 03 Sep 2024 11:43:54 GMT

Hi @DarrenDev - I’ve called in and we’re not sure why the boxes were cancelled. This has now been sorted and I don’t need to return them. However, whilst I have 2 mini boxes my contract apparently is not showing as having multi room. Is this the problem and can it be fixed? My mini boxes were offered at no additional charge.

Many thanks

Sent from my iPhone