topic Re: Basic Netflix package included with my Broadband in TV

Basic Netflix package included with my Broadband

MD1955 — Sun, 29 Sep 2024 16:43:26 GMT

I joined EE broadband and TV Package a few days ago, the Basic Netflix included, I was under the impression that included adverts, I'm concerned as I watched two episodes of a programme showing no adverts can this be correct, as I do not want to pay extra?

Re: Basic Netflix package included with my Broadband

Northerner — Sun, 29 Sep 2024 17:08:30 GMT

Hi @MD1955

What package does it say you have on your EE app/account.

Thanks

Re: Basic Netflix package included with my Broadband

MD1955 — Sun, 29 Sep 2024 18:17:28 GMT

Basic package with free Netflik with adverts

Re: Basic Netflix package included with my Broadband

DarrenDev — Mon, 30 Sep 2024 07:25:03 GMT

I can confirm that the subscription included with your EE TV is for Netflix standard with ads, and also confirm that you have activated your included Netflix account.

The only thing I cannot guarantee is that you're using that account - i.e. that you haven't also accidentally created an additional account. To be 100% sure, you can check the plan by logging into https://www.netflix.com/account - it says the account type at the top of the page.

Re: Basic Netflix package included with my Broadband

Midnight_Voice — Mon, 30 Sep 2024 21:09:19 GMT

@MD1955

Adverts on Netflix are very sporadic; it’s possible to watch for several hours, and never see one.

Re: Basic Netflix package included with my Broadband

Ray4850 — Sat, 19 Oct 2024 14:36:54 GMT

Hi i have Netflix standard with sky q, if i move to EE entertainment with Now and Netflix standard what happens to my sky one, and how to i set up with EE. spoke to a person in a store and wasn't very clear.

Re: Basic Netflix package included with my Broadband

Alex_H — Sun, 20 Oct 2024 10:13:27 GMT

Hi @Ray4850,

Once you have cancelled your Sky Q Netflix, if you have then taken a TV package from us which includes Netflix, there is a link in your order confirmation e-mail to take you to activate it. Alternatively you can also login to your EE online account and then go to Plans and Subscriptions> TV and Sport and the option will be there to activate your Netflix account through us.

We have a help page here as well which you may find useful for more information Netflix on EE TV | TV and Sport Help | EE

Alex

Re: Basic Netflix package included with my Broadband

Ray4850 — Sun, 20 Oct 2024 10:17:56 GMT

Thank you for reply and thanks for the link

Re: Basic Netflix package included with my Broadband

MD1955 — Sun, 20 Oct 2024 12:12:02 GMT

All seems to be working now with adverts. I have got to say a very confusing system compared to sky q.

Re: Basic Netflix package included with my Broadband

MD1955 — Sun, 20 Oct 2024 12:20:14 GMT

I now have the adverts on Netflix so seems to be working, thank you all.

Although I am missing sky.