topic Re: Box pro not working on second day after working correctly yesterday. in TV

Box pro not working on second day after working correctly yesterday.

Newee — Fri, 11 Oct 2024 19:33:55 GMT

Box pro not working on second day after working correctly yesterday. Left with flashing light only. Nothing relevant in Community.

Re: Box pro not working on second day after working correctly yesterday.

Midnight_Voice — Fri, 11 Oct 2024 21:21:54 GMT

@Newee

Not even this?

https://community.ee.co.uk/t5/TV/TV-pro-box-keeps-flashing-and-won-t-turn-on/td-p/1449325

Re: Box pro not working on second day after working correctly yesterday.

Newee — Sun, 13 Oct 2024 14:19:26 GMT

Thanks for the reply.

This involves doing a full factory reset which takes forever and deletes data. Part reset didn’t work. Now forced to do factory reset every time I use the TV and not always does it work. Now told by ee the fault is with the Ethernet cable previously used on BT setup as ee cable sent was too short. Awaiting delivery and will see if it works.

Re: Box pro not working on second day after working correctly yesterday.

Midnight_Voice — Sun, 13 Oct 2024 17:54:53 GMT

@Newee

Are you close enough to the router to try WiFi, and see if that works?

Re: Box pro not working on second day after working correctly yesterday.

Newee — Mon, 14 Oct 2024 13:02:12 GMT

Wi-Fi on all the time. I’ve exchanged Ethernet cables but there is no difference. The TV is showing a loop of eeTV logo then blue screen with occasional reset menu. When offered chose factory reset and the loop continues.

Re: Box pro not working on second day after working correctly yesterday.

Midnight_Voice — Tue, 15 Oct 2024 12:43:15 GMT

@Newee

Sounds like you have a DOA, or near-DOA. That happens, and you probably need to ask for a replacement box.

Re: Box pro not working on second day after working correctly yesterday.

Natsy100 — Tue, 15 Oct 2024 16:19:12 GMT

It would appear we are experiencing the exact same issue with our TV box. I look forward to hearing how this issue is resolved. I would presume a replacement box is required.

Re: Box pro not working on second day after working correctly yesterday.

Peter_W — Wed, 16 Oct 2024 11:56:24 GMT

Good afternoon @Natsy100, welcome to the EE Community 😊

Have you had a chance to try any of the things recommended in this thread, or in the link @Midnight_Voice shared?

If you're continuing to see this same issue after all of this, it's definitely worth getting it reported with our technical team so we can be sure everything has been checked from our end too.
Peter

Re: Box pro not working on second day after working correctly yesterday.

Newee — Wed, 16 Oct 2024 18:33:29 GMT

Hi Peter

I assume your comments are directed to me as I started this thread. I have tried all the things recommended by the Community and the Technical Staff. The replacement Ethernet cable arrived today, late and as expected proved no better than the current one. EE have now at last (and very reluctantly) agreed that an engineer should visit, no doubt replacing the set top box which is now dead. The first appointment available is tomorrow week which means I’ll be without TV for 2 weeks!! Remember all I wanted to do was change my plan back to Sports and was forced to accept first a different Hub and then later a set top box. Remarkably when discussing the issues with Technical Support their representative seemed to show no urgency in trying to resolve the issue. Moreover she seemed to think raising the problem as a complaint would somehow resolve the issue.

Re: Box pro not working on second day after working correctly yesterday.

Profile closed — Wed, 16 Oct 2024 19:43:16 GMT

@Newee wrote:
…Remember all I wanted to do was change my plan back to Sports and was forced to accept first a different Hub and then later a set top box.

Different hub and box?

Have you checked to see if they have re-contracted you?

@Newee wrote:
Remarkably when discussing the issues with Technical Support their representative seemed to show no urgency in trying to resolve the issue. Moreover she seemed to think raising the problem as a complaint would somehow resolve the issue.

If they are doing the same as their parent BT, they use complaints to track things because their other systems are so shoddy.

Re: Box pro not working on second day after working correctly yesterday.

Midnight_Voice — Wed, 16 Oct 2024 20:30:29 GMT

@Newee

It gets it off her desk.

She may be looking at this from her point of view, not yours 😢

Re: Box pro not working on second day after working correctly yesterday.

Newee — Thu, 17 Oct 2024 18:51:21 GMT

Your correct on both counts unfortunately. I sense she had the last laugh by making me wait 2 weeks for an engineer instead of posting a box as needed.

Re: Box pro not working on second day after working correctly yesterday.

Newee — Thu, 17 Oct 2024 19:21:30 GMT

As I moved my plan from Sports to Entertainment in the summer, I got re-contracted. When I moved it back to Sports recently I got re-contracted again.

Re: Box pro not working on second day after working correctly yesterday.

Profile closed — Thu, 17 Oct 2024 19:49:57 GMT

@Newee wrote:
As I moved my plan from Sports to Entertainment in the summer, I got re-contracted. When I moved it back to Sports recently I got re-contracted again.

Sigh. They are just making it up as they go along now!

You are supposed to be able to “flex” between TV packages at any point during your contract, the only caveat being you pay the going rate for the new package at that point.

You should not have been re-contracted.

Flex