topic Re: Audio Description in TV

Audio Description

robh661 — Sat, 12 Oct 2024 21:20:12 GMT

How do I turn off audio description, I’ve gone through the settings and turned it off there, but every so often I’ve found it has been re -enabled itself.
Would it be a good idea to do a factory reset and see what happens then.

Re: Audio Description

Peter_W — Sun, 13 Oct 2024 09:56:24 GMT

Good morning @robh661, welcome back to the EE Community.

Thanks for taking the time to flag this too, is it every channel that's affected by this, or just particular channels and apps?

Provided you're happy doing so a factory reset certainly could be worth a try.

Peter

Re: Audio Description

Midnight_Voice — Sun, 13 Oct 2024 10:54:45 GMT

@robh661

If you go into the hamburger (top right button on the remote with three horizontal lines) then Audio Description is the first option there.

Make sure the AD symbol is struck through, and if it isn’t, press OK to strike it through.

If it turns itself on again, first check in the hamburger if it is turned on there or not, and report back.

Re: Audio Description

zulu17 — Sun, 13 Oct 2024 12:15:39 GMT

Just to add another option for checking/changing Audio Description on the TV Box is the Home button then Settings, under accessibility & Language , select Audio Description.

Re: Audio Description

Midnight_Voice — Sun, 13 Oct 2024 14:05:54 GMT

@zulu17

That’s the option that wasn’t ‘sticking’ for @robh661 ; though I don’t know if what I suggested would be any better.

Re: Audio Description

robh661 — Sun, 13 Oct 2024 19:48:06 GMT

At the moment it seems to be just BBC1 that gets the audio description automatically switched back on, but obviously once it’s on for one channel, all the channels that carry AD will be enabled.

Re: Audio Description

robh661 — Sun, 13 Oct 2024 19:48:28 GMT

Thanks I’ll remember that.

Re: Audio Description

Midnight_Voice — Sun, 13 Oct 2024 21:29:55 GMT

@robh661

BBC 1 live, or via the BBC iPlayer?

It looks like if you watch an AD version of a BBC programme on the iPlayer, and there isn’t a non-AD version, the AD is embedded and you can’t avoid it.

But I can’t work out whether this toggles the global AD setting on, or it just runs with programme-specific AD.

Here’s a page about it, and it’s about as clear as mud, and it doesn’t have a breakout for YouView:-

https://www.bbc.co.uk/iplayer/help/questions/accessibility/remove-audio-des

I suggest you give it a read, and if you have any further questions you can ask the BBC via the Contact Us on that page. And if you do, please post the clarification in this thread.