topic EE Pro Box charges in TV

EE Pro Box charges

Taffytone — Wed, 09 Oct 2024 11:04:42 GMT

Hi I've asked for a EE Pro box , and I've been told I'll have to pay an extra £6.00 a month .

To which I've agreed , I was expecting a delivery yesterday which arrived but......instead of the Pro Box it was 3 x boxes of WiFi Eqt which I never asked for as I only changed to fibre in the summer .

Today I've had another message that a package is coming today , ..let's hope it's a Pro box . But...... 1. Why was I sent the WiFi Eqt

2. Why do I have to pay an extra £6.00 a month ?

Re: EE Pro Box charges

XRaySpeX — Wed, 09 Oct 2024 19:21:20 GMT

@Taffytone : Which EE BB plan are you on? What EE router do you have?

Re: EE Pro Box charges

DarrenDev — Thu, 10 Oct 2024 09:24:23 GMT

I'm unable to find your account information @Taffytone - can you please email me at tv.apps@ee.co.uk with your account number, and I'll be able to explain the orders/charges on it.