topic Re: 6023 error on full fibre in TV

6023 error on full fibre

HywelGriff1 — Tue, 08 Oct 2024 18:50:20 GMT

I know this has been raised many times but.. I was with BT until yesterday, full fibre, smart hub 2 and BT/EE box pro connected by ethernet cable. Download speed 90bmb

Today, same set up as above but on EE using the latest EE Smart box 6. On the TV the freeview channels don't show and eventually display the ipc6023 error. The EPC guide is displayed so the channel can be chosen, but with 6023 error. All other streaming channels work

Broadband is excellent.

What can go wrong with this change over?

Cheers.

Re: 6023 error on full fibre

Chris_S — Wed, 09 Oct 2024 07:22:48 GMT

Hi @HywelGriff1 Thanks for getting in touch with us here at the community.

We have a really helpful page, where you can pop in any error codes that you get and it will display the issue and possible fixes.

To access the page, just click this link here: Error codes

Chris S

Re: 6023 error on full fibre

DarrenDev — Wed, 09 Oct 2024 07:34:38 GMT

The move of your broadband from BT to EE didn't quite happen at the same time as your TV service @HywelGriff1 however they're back in sync as of about 5am today. Let us know if it's working OK.

Re: 6023 error on full fibre

HywelGriff1 — Wed, 09 Oct 2024 08:48:05 GMT

Yes, the magic happened overnight!

All working now, thanks.