topic Re: EE Apple TV bug - black screen on sleep in TV

EE Apple TV bug - black screen on sleep

fjnf_shjh — Fri, 30 Aug 2024 15:56:23 GMT

I think there is a bug in the EE Apple TV app. If you are watching live tv and power off the Apple TV via the button on the remote without closing the app, and leave it overnight, you are presented with a black screen and nothing else when turning back on the next day. Thought for a while the Apple TV was knackered then I pressed the tv button and it goes to menu as normal. You need to double tap and kill the EE app before going back in to get it working again.
Is a natural thing when going to bed or something just to power off the step top box and others in the house keep saying it’s broken and playing about with cables.

is this known problem with the app? Only seems to happen if powered off for a long period. Shutting off and back on does rebuffer and carry on. So only notice overnight

Re: EE Apple TV bug - black screen on sleep

DarrenDev — Sat, 31 Aug 2024 13:54:05 GMT

Not a known problem - I do exactly the same thing with mine overnight, and it resumes ok the next day.

I'll ask the devs to check the logs for your box.

Re: EE Apple TV bug - black screen on sleep

Jc1949 — Wed, 25 Sep 2024 13:24:02 GMT

Hi I have a exactly the same problem. I turn the apple tv off just before midnight. Next day black screen clicking the menu button brings up the main menu and you have to reselect the ee app. After this I've tried switch on the tv at various times during the day and it works as expected. It seems it only goes wrong when it passes midnight or a certain amount of time.

Re: EE Apple TV bug - black screen on sleep

DarrenDev — Fri, 27 Sep 2024 11:19:04 GMT

@Jc1949 I've raised this with the devs again. They've confirmed that they had fixed all known causes of this, but they're checking the logs from your device now.

Viewing sessions are limited to 8 hours before they automatically expire, so I suspect it's not recovering correctly after that expiry.

Re: EE Apple TV bug - black screen on sleep

Jc1949 — Fri, 27 Sep 2024 11:35:56 GMT

Ive found that if i clear all the apps running except the ee app all seems to work.

Re: EE Apple TV bug - black screen on sleep

Jc1949 — Fri, 27 Sep 2024 12:05:51 GMT

Spoke to soon same problem with just the ee app.

Re: EE Apple TV bug - black screen on sleep

DarrenDev — Tue, 01 Oct 2024 14:49:03 GMT

A bug similar to this has been confirmed, however you should only need to wait a few seconds on the black screen - the channel should then resume playing again. Can you please confirm that you've tried waiting a few seconds (up to 20), and it remains black?

Re: EE Apple TV bug - black screen on sleep

Jc1949 — Tue, 01 Oct 2024 15:29:53 GMT

I will try it tomorrow. Fingers in crossed.

Re: EE Apple TV bug - black screen on sleep

Jc1949 — Thu, 03 Oct 2024 13:08:07 GMT

I've tried the app two days in a row and the both days the last channel resumes.

But if I turn it off for 30 minutes and try again I'm presented with a black screen waiting does not resume the channel

Re: EE Apple TV bug - black screen on sleep

Jc1949 — Mon, 07 Oct 2024 08:49:33 GMT

I've found a fix if I turn the tv on using the tv button on the remote all works as expected. If I use the power button it doesn't?

Re: EE Apple TV bug - black screen on sleep

DarrenDev — Mon, 07 Oct 2024 09:01:46 GMT

Thanks for the observation @Jc1949 - I'll add that to the bug notes