topic Re: Tv guide not working in TV

Tv guide not working

J_tatum — Sun, 06 Oct 2024 12:09:35 GMT

I’ve had my EE tv for a few weeks, everytime it goes in to standby mode it comes back on with no information available for channels I reset it and it works everytime once reset but takes a while to come back on, I’m using the Ethernet cable so it’s a direct link, it’s super frustrating having to reset everytime it turns off, any ideas ??

Re: Tv guide not working

Midnight_Voice — Sun, 06 Oct 2024 14:00:34 GMT

@J_tatum

That’s not right. But do you mean you lose all the channels, or just that the EPG needs to refresh?

As it will need a minute or so to repopulate the EPG, as this will have moved on while it was asleep. Are you giving it that?

Which Standby Mode have you got it in? (Settings/Power & Standby/Standby Mode) I like the recommended SMART.

If the EPG still doesn’t repopulate, then instead of resetting, it, try powering it off and on again. That should be quicker, and you won’t lose your settings each time.

But if this is still the case, you will need EETV to investigate further.

Re: Tv guide not working

J_tatum — Sun, 06 Oct 2024 14:12:44 GMT

Hi, it shows all the left hand menu channels but when u press on them it says that they are not available ? I just press the EE button on the remote and it then restarts or if that doesn’t work I turn off at the power and then it comes back on, just seems to take a while to warm up and the all channels with descriptions etc come back on again I’m wondering if this is “normal” ??

Re: Tv guide not working

Midnight_Voice — Sun, 06 Oct 2024 14:15:23 GMT

@J_tatum

I asked:-

Which Standby Mode have you got it in? (Settings/Power & Standby/Standby Mode) I like the recommended SMART.

Re: Tv guide not working

J_tatum — Sun, 06 Oct 2024 14:16:35 GMT

I’ve no idea how to check this if I’m being honest??

Re: Tv guide not working

J_tatum — Sun, 06 Oct 2024 14:17:59 GMT

Ok I’ve put it into smart just found it on the main menu hopefully that will help?

Re: Tv guide not working

Midnight_Voice — Sun, 06 Oct 2024 14:29:48 GMT

@J_tatum

Switch on box.

All on the remote:-

press blue button (older YouView boxes) or Home button (it has a house on it) on the latest boxes.

Up Arrow twice or three times to get to Search (but don’t OK that)

Right arrow once (or more) to Settings, a little gear wheel. Do OK that.

Down arrow once, right arrow twice to get to Power & Standby. OK that.

What does Standby Mode say?

(NB: it’s well worth learning what the options in Settings do, and fine-tuning them for your setup and preferences. As with the issue you have, there are all sorts of tweaks that can improve your viewing experience),

Re: Tv guide not working

Midnight_Voice — Sun, 06 Oct 2024 14:31:38 GMT

@J_tatum

I hope so - suck it and see 😛

Re: Tv guide not working

J_tatum — Sun, 06 Oct 2024 14:59:05 GMT

It seems to have done the trick thanks so much for your help ! 👍

Re: Tv guide not working

cheddarman — Mon, 07 Oct 2024 19:11:14 GMT

it's in SMART

Re: Tv guide not working

cheddarman — Mon, 07 Oct 2024 19:13:17 GMT

SMART (recommended)

Re: Tv guide not working

Midnight_Voice — Tue, 08 Oct 2024 14:24:35 GMT

@cheddarman

Sorry, is there some context here?

Re: Tv guide not working

cheddarman — Tue, 08 Oct 2024 14:41:00 GMT

In post 06/10/24 you asked "Which Standby Mode have you got it in? so I replied SMART but I still cannot control the TV volume from the remote?

Re: Tv guide not working

Midnight_Voice — Tue, 08 Oct 2024 14:55:38 GMT

@cheddarman

Ah, OK, glad you expanded that, as this has been a thread about the box taking a long time to get ready when powering up - which SMART mode seems to have fixed for the OP - and not about TV volume control from the remote, which SMART mode would have no bearing on.

So - what make and model of TV do you have, and what model of EETV box?

Re: Tv guide not working

cheddarman — Tue, 08 Oct 2024 17:05:14 GMT

Sorry MV, should I open another thread?

TV Box: Item code 112147. Model name RT1W387

TV Modle UE50TU7100K. TYPE UE50TU7100

Re: Tv guide not working

Midnight_Voice — Tue, 08 Oct 2024 18:44:09 GMT

@cheddarman

No worries 😛

So a Box Pro and a 2020 Samsung TV. Should be a match made in heaven.

First off, Settings (the little gear wheel top right on the Home screen of the box) Picture & Sound, HDMI Sound.

Note and report if this is Stereo or Surround.

Then Settings, Bluetooth Remote.

Connection Status - is this ‘Connected’? If not, report back now, as we will need to go back a couple of steps.

But if it is, then:-

Control Volume and Source - is this TV? If it is Set Top Box, change it to TV.

Now things should work. Do they?

Let me know and we’ll proceed accordingly.

Re: Tv guide not working

cheddarman — Tue, 08 Oct 2024 20:04:43 GMT

That did the job MV, many thanks. The Control Volume and Source - is this TV? If it is Set Top Box, change it to TV was set to Set Top Box. Changed to TV and bingo!!

Many thanks.