topic Re: Apple TV+ link not working in TV

Apple TV+ link not working

StevePM495 — Fri, 27 Sep 2024 18:54:56 GMT

Like many others the free trial of Apple TV does not seem to be working. I have had two conversations, last one I was promised details of how long it would be to sort and also a direct number to save the 20 to 30 minutes wait, but have heard nothing back

The link on the app does not work. When I log on via the website it does not even show the option to activate. I have tried both app and website on multiple devices, with WiFi and mobile data.

I have not had a free trial either.

Anyone have any ideas??

Re: Apple TV+ link not working

Michael_D — Sat, 28 Sep 2024 11:13:00 GMT

Hi @StevePM495

Welcome to the community.

I am sorry to hear that you are having trouble getting your free Apple TV+ set up.

What happens when you text TV PLUS to 150? Do you get a text back?

Michael

Re: Apple TV+ link not working

StevePM495 — Mon, 30 Sep 2024 09:34:50 GMT

I don't have an EE mobile so texting 150 does not work.

Re: Apple TV+ link not working

Alex_H — Mon, 30 Sep 2024 13:24:46 GMT

Thanks for clarifiying @StevePM495, is Apple TV showing as an active add-on or add-on available to add when accessing your online account on the website going to Plans and subscriptions> Manage TV & Sport or Manage> Manage TV & Sport via the app, in the TV Extras section ?

When you mention the link in the app, is that a link to activate or add? When clicking the link what is happening, does it take you to the Apple TV website and what does it show if so?

Alex

Re: Apple TV+ link not working

StevePM495 — Mon, 30 Sep 2024 13:49:15 GMT

Strangely it only appears on the app, it is not an option when I log on via the website. I have attached what I see when I try on the app

Re: Apple TV+ link not working

Alex_H — Mon, 30 Sep 2024 14:45:22 GMT

@StevePM495 Thanks for confirming, so when you click the Activate on apple.com button what exactly happens?

Alex

Re: Apple TV+ link not working

StevePM495 — Mon, 30 Sep 2024 16:31:55 GMT

The red sentence pops up. The picture shows after I have tried to activate

Re: Apple TV+ link not working

Alex_H — Tue, 01 Oct 2024 13:25:13 GMT

@StevePM495 Ah I see, if you check back on your phone, when you initially added it did you receive any activation text from us, as it should be able to activate either via the activate button in the EE app or via the activation link sent out via text.

If the link in the app is not taking you to the apple website, and that is the same when logged in to the app in different devices, and you had no link come out by text, it would require speaking to our team again on the number you have to get an update on the issue.

Alex

Re: Apple TV+ link not working

Hpetch1 — Wed, 16 Oct 2024 20:04:24 GMT

I do

Re: Apple TV+ link not working

Peter_W — Thu, 17 Oct 2024 11:12:14 GMT

Hey there @Hpetch1.

Welcome to the EE Community 😊

If you successfully received your text as @Michael_D mentioned, did you manage to get this activated?
Peter