topic Stuck open order because TV contract cancelled in TV

Stuck open order because TV contract cancelled

dan06567 — Sun, 29 Sep 2024 10:39:25 GMT

Long story. In the middle of August, I chatted with them to remove the TNT sport on Discovery Plus because I had 2 packages on my TV and that one on unnecessary (in fact every time I had to call to get a refund) after 4 days, I got an email where it says that they remove all ee tv and I had to pay 383.42 for the cancellation Fee(so for your mistake you remove EE tv and I didn't ask for this). So I called you again and Ok you paid me the cancellation fee but now I do have not the ee tv package. I called you again on the 31st of August to get my TV back but, I didn't receive an email to the confirmation of the order. So I called again to say what is the problem and they said that there was a problem with the system and they had fix between 2 and 3 days. I still haven't got the email and no fix yet . This is embarrassing. It's been a month and honestly I'm tired of calling because they don't solve anything

Re: Stuck open order because TV contract cancelled

Schockwave — Sun, 29 Sep 2024 10:50:53 GMT

@dan06567 , we cannot do anything from here, as we have no customer account access and do not know who you are either, so you will have to deal with them direct.

Re: Stuck open order because TV contract cancelled

Midnight_Voice — Sun, 29 Sep 2024 11:46:57 GMT

@dan06567 @Schockwave

And that’s where things would stand in a post @DarrenDev world, but fortunately we aren’t in one quite yet.

But as a tale of staggering ineptitude, both in the commission and the omission involved, it makes me fearful for the future 😢