topic Re: Samsung TV with Free TNT Sports in TV

Samsung TV with Free TNT Sports

Maz1981 — Fri, 23 Feb 2024 11:25:15 GMT

Hi, I ordered a Samsung TV with free TNT sports about 3 or 4 weeks ago, I have had no messaged regarding the activation and every time I call customer service they just send me a text with a link so sign up for TNT for £20 per month, nothing is showing on my account or APP

Please help!!!

Re: Samsung TV with Free TNT Sports

Leanne_T — Fri, 23 Feb 2024 13:19:32 GMT

Hi @Maz1981

Thanks for coming to the community.

Do you have the TNT Sports add-on showing in your EE app within the add-ons?

Leanne 🙂

Re: Samsung TV with Free TNT Sports

Maz1981 — Fri, 23 Feb 2024 13:58:13 GMT

Hi,

Thanks for your message, No, i have the option to sign up for TNT sports as an add on for £20 per month

Re: Samsung TV with Free TNT Sports

Leanne_T — Fri, 23 Feb 2024 14:03:37 GMT

Thanks for checking @Maz1981

Did you add the TV to your pay monthly account?

If so, do you have a mobile plan on the same account and checking the add-ons for this number?

Leanne.

Re: Samsung TV with Free TNT Sports

Maz1981 — Fri, 23 Feb 2024 15:53:14 GMT

Hi Yes,

was purchased as an add on with my mobile, nothing shows on that add on

Re: Samsung TV with Free TNT Sports

Maz1981 — Fri, 23 Feb 2024 15:55:03 GMT

@Leanne_T i have had 3 phone calls with Customer service who couldn't help, also went into store who advised they have nothing to do with the add ons for mobile plans

All in all not a great experience

Re: Samsung TV with Free TNT Sports

Leanne_T — Fri, 23 Feb 2024 15:58:02 GMT

I am very sorry to hear this @Maz1981

We have no account access on the community to get this looked into for you, please try giving us another call on 150 to see if this can be fully investigated for you.

Thank you.

Leanne.

Re: Samsung TV with Free TNT Sports

Georgie1995 — Wed, 22 Jan 2025 16:44:28 GMT

Hi. I am having same issue - did you resolve?

Re: Samsung TV with Free TNT Sports

delboycv — Tue, 18 Feb 2025 10:53:00 GMT

Did this get resolved as I'm dealing with same issue now