topic Re: EE TV App issues in TV

EE TV App issues

Weerab2024 — Thu, 26 Sep 2024 12:17:07 GMT

Just to note that the EE TV App on my android phone is not opening today, but it was yesterday.

The three circles at the bottom of the screen are just bopping up and down.

Cleared the cache with no joy.

Is there work being done on it in the background? Thanks

Re: EE TV App issues

Midnight_Voice — Thu, 26 Sep 2024 12:45:59 GMT

@Weerab2024

Mine opens instantly, but then that’s iOS for you 😛

Re: EE TV App issues

Weerab2024 — Thu, 26 Sep 2024 12:47:10 GMT

It's fine every other day strangely enough

Re: EE TV App issues

Midnight_Voice — Thu, 26 Sep 2024 13:43:40 GMT

@Weerab2024

Like, OK 25th, not even date 26th, going to be OK 27th, and so on?

Thats odd….

Re: EE TV App issues

Weerab2024 — Thu, 26 Sep 2024 18:45:29 GMT

Checked it again when I got home and it's working tonight. Not sure what was happening

Re: EE TV App issues

DarrenDev — Fri, 27 Sep 2024 07:00:21 GMT

Unfortunately BT's network has been under attack for a few weeks now, causing brief outages - usually only a few seconds at a time, but it was affecting the internal operation of the EE TV app more than it should. Effects included the app not starting, some of the carousels within the app going missing, or images failing to load.

We've put in some additional mitigations to keep it working as best we can, whilst our network team find a better way to stop the foreign attacks.

Re: EE TV App issues

Weerab2024 — Fri, 27 Sep 2024 07:53:08 GMT

Sorry to hear that @DarrenDev

Hopefully that resolves the issue