topic Re: code Yvm102 in TV

code Yvm102

Lee14801 — Mon, 02 Sep 2024 17:45:27 GMT

Is just me but every time I turn on my pro box I get code Yvm102 or 105

Re: code Yvm102

Midnight_Voice — Mon, 02 Sep 2024 21:28:43 GMT

@Lee14801

https://www.bt.com/help/tv/what-do-the-bt-tv-error-codes-mean-

There you can type in YVM102 and YVM105, and be told what to try to clear them.

But the page doesn’t do what it says on the tin - it doesn’t even hint at what the error codes might mean 😢

Fortunately, YouView support is more forthcoming when you Google each error code:-

YVM102 - Broadband connection unavailable

YVM105 - Your box won’t load that service at the moment

Call me old-fashioned, but knowing what the error message is trying to tell me, and not just how I might fix it, helps.

Re: code Yvm102

DarrenDev — Tue, 03 Sep 2024 08:54:42 GMT

Unfortunately there are known issues with some TV Boxes intermittently not reconnecting to the wifi when using the new EE Smart Hub. The team are aware, and a fix will be issued as soon as it's ready.

Re: code Yvm102

JBarber4730 — Tue, 03 Sep 2024 19:35:04 GMT

Hi Darren, sorry to piggyback off of someone else's post but I have been getting this issue very frequently, almost daily on two separate boxes both connected via WiFi.

I never have WiFi drop out on any other device so can confirm it's likely an issue with either my mini boxes or my main TV box ?

I did contact BT and was assured they reset my boxes remotely which I find hard to believe and was told that I'd likely not get the problem again. Obviously a day or two later it popped up again.

I normally disconnect the power cable from the box, wait a few seconds and it will load up and work fine again.

Is there a better temporary fix other than just disconnecting the TV box that I get the error code on?

Any help will be greatly appreciated.

Re: code Yvm102

Lee14801 — Wed, 04 Sep 2024 05:46:45 GMT

Hi Darran my connection isn’t over Wi-Fi it’s through an ethernet connection direct into modem plus new last night YUM104 ?

Re: code Yvm102

Midnight_Voice — Wed, 04 Sep 2024 07:25:18 GMT

@Lee14801

Assuming you mean YVM104, this is a variation on YVM105 with the same error description, though presumably a slightly different fault.

As you are using Ethernet, maybe @DarrenDev ‘s description above needs to be widened to ‘issues with some TV Boxes intermittently not reconnecting to the new EE Smart Hub’? Or maybe it is just you, or at least one of your hub or your Pro box being faulty?

However, it’s worth remembering that these YouView error messages were devised when all YouView boxes had to be wired by Ethernet, and I remember them from issues where my YouView boxes could see the router, but not through it to the internet for some reason, and either the box or the router had to be rebooted.

Even one time when a router reboot was needed to get the YouView box back connected, even though every other device on the router was fine.

But such errors were rare, and transient, not frequent like yours. Next time it happens, can you look at the connection details in Settings on the box before doing anything else, to see if what it has lost is its internal IP address on the Hub, or its gateway or what?

Re: code Yvm102

DarrenDev — Wed, 04 Sep 2024 07:39:54 GMT

I've sent your details to a specialist to see if he can find what's happening @Lee14801

Re: code Yvm102

DarrenDev — Wed, 04 Sep 2024 08:02:06 GMT

@JBarber4730 the quickest option is unfortunately just to reboot the box.

Re: code Yvm102

DarrenDev — Wed, 04 Sep 2024 09:22:27 GMT

Can you please confirm whether the TV Box Pro is connected DIRECTLY to the Hub, or via some other device? e.g. powerline adapters? The logs for your device are reporting a frequent loss of network, but your TV Box Mini on the same broadband is not reporting any loss - our first thought is something else in between that is dropping the connection between hub and TV Box Pro. The other possibility is that there's an issue with the ethernet cable being used.

Re: code Yvm102

Lee14801 — Thu, 05 Sep 2024 08:55:11 GMT

EE are sending me a new box hopefully should get it today

Re: code Yvm102

DarrenDev — Thu, 05 Sep 2024 09:12:08 GMT

If you connect it in the same way then it's almost certainly not going to help - there's no reason to suspect the box is faulty. Could you please confirm exactly how it is connected?

Re: code Yvm102

Lee14801 — Thu, 05 Sep 2024 09:41:40 GMT

Because it worked fine over Wi-Fi in the bedroom, all the tiles come up and I don’t have a problem logging in Spoke to some guy from technical yesterday and even he thinks it’s the box so they’ve sent out it should be here in the next couple of hours fingers crossed

Re: code Yvm102

DarrenDev — Thu, 05 Sep 2024 09:47:47 GMT

... and still you haven't answered my question about how it's connected. The one upstairs is connected over WiFi - if you disconnected the ethernet cable from the TV Box Pro, you may find it also works fine. The issue is with the connection.

Re: code Yvm102

Lee14801 — Thu, 05 Sep 2024 09:51:07 GMT

misunderstanding? Downstairs box connected straight into Ethernet at cable Upstairs box Wi-Fi, both was brand-new

Re: code Yvm102

Lee14801 — Thu, 05 Sep 2024 09:53:26 GMT

I understand what you’re trying to say now that you think it’s a connection issue, but if that was the case surely all my Alexis mobile phones smart clocks smart heating would all go off-line and I know with my central heating if it’s a connection issue with my Wi-Fi e.g. any type of Internet it has to be rebooted and started again and I’ve not suffered this at all. I must admit I am starting to think is it something to do with the recommended settings on the box, leaving the box in maximum power mode and not turning it down to the recommended

Re: code Yvm102

Midnight_Voice — Thu, 05 Sep 2024 09:59:29 GMT

@Lee14801

Simple test to confirm or eliminate @DarrenDev‘s hypothesis:-

Disconnect Ethernet cable from Pro box.

In Settings, reconnect Pro box over WiFi.

Use box, see if issues continue or not.

Re: code Yvm102

DarrenDev — Thu, 05 Sep 2024 10:16:06 GMT

I'm not referring to your internet connection - I mean specifically the connection between that TV Box and your internet router. If they're connected directly with an ethernet cable and nothing else (no powerline adapters, no switches, no household internal wiring), then the only thing I would recommend trying would be a replacement ethernet cable or switching to WiFi. After changing that, I would then try a factory reset of the TV Box. The final test would then be to replace the TV Box, after exhausting everything else.

Re: code Yvm102

Coully69 — Sun, 08 Sep 2024 14:30:58 GMT

Darren

ive got 2 boxes that are new out of the box that won’t reconnect although I have 320mb in the room.

Surely I won’t have to wait for the update, this can’t be the only fox

Re: code Yvm102

DarrenDev — Sun, 08 Sep 2024 14:36:59 GMT

@Coully69 if your boxes don't connect after being rebooted then your issue isn't the known one we're working on.

Have they ever worked, from the position they're currently located?

Re: code Yvm102

Dave420g — Mon, 23 Sep 2024 19:45:36 GMT

I am new to EE TV and am also getting disconnection issues. The main TV box is connected to the router via the ethernet cable supplied with the equipment, the mini is connected via WiFi.

I have had several disconnection events, and yes a power reset resolves it but I lose any recordings planned until I do that reset ( really annoyingly it failed to record the F1 Grand Prix yesterday)

This cannot be a wifi reception issue as I am connected via ethernet.

Please explain what is going on and when a patch is going to be deployed.