topic Re: ITV X progress/time bar in TV

ITV X progress/time bar

Sam1585 — Mon, 10 Jun 2024 09:19:57 GMT

I’m watching ITV player on my tv through the EE mini box. The progress bar won’t go from the screen! It’s driving me mad. If you press back it goes back to ITV main page. No other button will get rid of it. I had to fast forward it and it hasn’t gone away.

Re: ITV X progress/time bar

Lancergirl — Wed, 12 Jun 2024 14:13:08 GMT

This has been doing my head in for over a month. Only on itvx, I darent forward,pause or rewind or I'm left with the stupid progress in the bottom of the screen. I've idea how to get rid of it either

Re: ITV X progress/time bar

Catherinebillie — Sat, 15 Jun 2024 14:28:21 GMT

Mine has been like this since I got EE TV about a month ago! If I rewind or fast forward I’m stuck with the progress bar which I can’t get rid off. I can’t pause either sometimes.

Re: ITV X progress/time bar

Albertteacake — Sat, 06 Jul 2024 16:15:52 GMT

Me too. Once you forward or rewind, the bar stays in. Just on EE box. Same app on other platforms working.

Re: ITV X progress/time bar

Bevheys — Tue, 09 Jul 2024 16:58:41 GMT

Did anyone get a fix on this?

Re: ITV X progress/time bar

Tron — Tue, 09 Jul 2024 20:11:24 GMT

same, I have to load the TV guide, start watching something else, then 'continue watching' my recording to get rid of the bar 😑

Re: ITV X progress/time bar

Danjo911 — Sun, 15 Sep 2024 21:08:33 GMT

Come on EE. Sort this bug out. Please don’t use your customers to test your product.

Re: ITV X progress/time bar

DarrenDev — Mon, 16 Sep 2024 09:39:38 GMT

This isn't an EE bug @Danjo911 - ITV create/support their own apps.

Re: ITV X progress/time bar

Danjo911 — Mon, 16 Sep 2024 12:38:33 GMT

I’m getting this issue watching a recording of sky sports on my EE tv box pro. It’s recorded to its own internal drive and managed by the planner. So not sure you’re goring to fix it if you think its to do with the ITV app tbh

Re: ITV X progress/time bar

DarrenDev — Mon, 16 Sep 2024 12:43:51 GMT

You've commented on a discussion specifically about the time bar getting stuck on screen when watching content in ITVX @Danjo911

If you're watching a recording then it's a different issue - each app has their own time bar, which are all separate to the one shown when watching live TV or recordings.

I'm not aware of anyone reporting this issue on recordings, so you'd be better starting a new discussion (adding comments here means it won't be seen by the right people). Adding as much detail as possible will help. e.g. Does it happen every time? Does it affect recordings from all channels? What steps do you need to follow to get rid of it? Does pressing Back not remove it?

Re: ITV X progress/time bar

Tron — Sat, 21 Sep 2024 14:50:58 GMT

it happens on any recording on any channel, everyone I know has the same issue

the only way to get rid of it, is to load the Guide, select a channel to watch, then go back to your recording and continue watching, then keep your fingers crossed or don't press FF or RWD again

it's absolutely not a standalone itvx issue, it's one line of code required in the eetv box software to refresh screen after button depress completion

Re: ITV X progress/time bar

DarrenDev — Mon, 23 Sep 2024 14:24:40 GMT

@Tron and everyone I know doesn't have the issue. Including myself, and the entire dev and test team. In fact, the only people to have reported it so far (outside of ITVX) are yourself and Danjo911.

Are you able to provide any more details? Does it happen every time? Can you specifically reproduce it through a known series of steps?

Re: ITV X progress/time bar

Tron — Mon, 23 Sep 2024 17:36:32 GMT

open MYTV

Recordings

select any recording from any channel

watch, hold to jump forward/back in time

be left with progress bar on screen, cycling between time elapsed/PLAY as in attached pictures

remedy by selecting something else to watch, then return to original recording

Re: ITV X progress/time bar

Midnight_Voice — Tue, 24 Sep 2024 14:14:25 GMT

@Tron

Hold how? Hold what?

Re: ITV X progress/time bar

Tron — Tue, 24 Sep 2024 15:33:45 GMT

either the buttons on each side of the OK button, or the ones either side of the play/pause button

you know, the usual ones you use to seek through a recording... same result

Re: ITV X progress/time bar

Midnight_Voice — Tue, 24 Sep 2024 16:23:47 GMT

@Tron

Thanks - just recording something to try it on. Does IP Mode or Aerial Mode matter?

Re: ITV X progress/time bar

Tron — Tue, 24 Sep 2024 18:18:34 GMT

no aerial connection available

component software version - 4.1.162 (44059d)

manufacturer software - 0.11.12

Re: ITV X progress/time bar

Midnight_Voice — Tue, 24 Sep 2024 18:41:31 GMT

@Tron

Just tried your recipe in Aerial Mode, and the progress bar disappears of its own accord after precisely five seconds.

So either your box is faulty, or this is an IP Mode issue. Not impossible, given that itv works differently in IP Mode, but I’m not going to trash my recordings and settings to switch my box over to try this; something for EETV to try, I think.

I do have my Box Mini in IP Mode (obviously) though, and while I don’t have any recordings on it (equally obviously), I have provoked the progress bar in streaming programmes, where I get the same five second shutoff.

Have you tried your recipe on streaming programmes, and found it is confined to recordings only, or are streaming programmes affected as well?

Re: ITV X progress/time bar

Tron — Sat, 26 Jul 2025 13:52:50 GMT

so almost a year later, updates to software have passed by, same issue.. have taken video which is on the link

https://limewire.com/d/npmvu#Ji5UzJwEHM

the issue is exactly as above, so please do not ask me to explain again and treat me like I was a liar as you did before

Component software 4.2.1.38 (ca7f40)

Man software 0.13.64

Re: ITV X progress/time bar

zulu17 — Sat, 26 Jul 2025 17:27:56 GMT

Hi @Tron reading this thread the response to the issue you raised last year seems to be that the EETV team was not able to reproduce the problem and only one other user had indicated that they had experienced it. In those circumstances I am not suprised it was parked. Unfortunately as the thread was created by the original poster as an ITV X app issue it is not suprising that other users didn't add their experiences of issues with playback of recordings here.

There are other threads which may or may not have some similarities to your experience of a play bar remaining

For example

https://community.ee.co.uk/t5/TV/Play-indicator-progress-bar-won-t-disappear-on-home-recordings/td-p/1470648