topic Re: Too many boxes in TV

Too many boxes

Bundiman — Mon, 23 Sep 2024 19:59:12 GMT

Im now getting messages too many boxes and error btp16500 and 1pc6007 on my 2 mini boxes that have been working fine, until 2 days ago. I can press resolve and make the mini box my main TV box - but surely this can’t be right.

We received the mini boxes when joining EE TV and haven’t had any issues until now. How do I fix this please?

Re: Too many boxes

SwannyD2 — Mon, 23 Sep 2024 23:27:48 GMT

It’s likely to be an account issue.

You’ll need to speak to support, or @DarrenDev may be able to help.

You have two minis, and an Apple TV or Pro box?

For that configuration you’ll definitely need a multi room subscription too - not a Now Boost, but the separate EE one. It’s usually added when an additional box is ordered, but we have seen multiple instances recently that users that haven’t been set up correctly when ordering.

Until you can resolve it, just accept that one of the boxes is your ‘main device’. It won’t impact usage (unless you’re trying to use all of them at the same time), and it’ll mean you can at least use it for the moment.

Apparently this ‘nag screen’ appears to be just that. You can still switch back and forth as needed, but it’ll nag you to get it fixed!

Re: Too many boxes

Bundiman — Tue, 24 Sep 2024 06:45:14 GMT

Hi

Thanks for the clarification! It sounds like this might indeed be an account setup issue. I’ll get in touch with support.

It’s just strange how it was working fine with no issues, then this.

I’ll also reach out to @DarrenDev to see if he can provide some extra help on this. Thanks again for the advice!

Re: Too many boxes

DarrenDev — Tue, 24 Sep 2024 07:06:40 GMT

Did you factory reset your device @Bundiman ? If so, it'll show as a new device on the account, and so prompt with that message. Each box may see the message once, after which it'll go away again.

Your account is authorised for 3 boxes, so as long as you're not using any more than that it won't prompt anymore.

Re: Too many boxes

Bundiman — Tue, 24 Sep 2024 08:19:14 GMT

Hi,

I haven't done a factory reset on my devices, so I’m wondering if the message could be due to a recent software update instead? As both mini boxes are showing the same message.

So, if I go ahead and press OK, everything should return to normal, correct?

Best regards,

Re: Too many boxes

DarrenDev — Tue, 24 Sep 2024 08:22:03 GMT

A software update shouldn't cause it either, but yes - go ahead and accept the message and everything should go back to normal.