topic Re: YouView box stopped working with new broadband in TV

YouView box stopped working with new broadband

FoxDig — Sat, 14 Sep 2024 11:42:52 GMT

Hi, I changed broadband providers from BT to Virgin yesterday. It worked perfectly fine beforehand but since changing over, I now have no channels and none of the apps work. It has a broadband connection but nothing works. I have factory reset the box, tried wired and wireless connections - nothing. I don’t have a compatible aerial so my only way of watching is through internet mode so whatever error this is has meant that I am unable to use the TV, I don’t want to miss Strictly so hope there is a quick fix. Can anyone advise?

Re: YouView box stopped working with new broadband

Midnight_Voice — Sat, 14 Sep 2024 12:02:18 GMT

@FoxDig

Hope that Virgin has a 14-day cooling-off period, back away, and go back to EE TV.

Only EE TV, and only over BT or EE broadband, can provide you the IP (Internet mode) channels.

Three alternatives:-

additionally subscribe to whatever Virgin’s equivalent of the YouView box is;

get a TV aerial installed;

buy a new TV with Freely.

Re the second option though, note that unless you got your YouView box before 13 December 2019, then it isn’t yours, it remains BT/EE property, and they will want it back, or else they will charge you £140 as a Non-Return Fee, and it still won’t be yours.

This was not perhaps a considered switch to Virgin; what was your thinking behind it? If it was to swap away from ADSL to something rather faster, then that is more than understandable; but alas, it does come with the above downsides 😢

Re: YouView box stopped working with new broadband

DarrenDev — Sat, 14 Sep 2024 12:03:57 GMT

If your TV Box supports internet mode then you will have been required to return it at the end of your subscription - it was only loaned to you. It will not work with any other broadband provider.

Re: YouView box stopped working with new broadband

Chris_B — Sat, 14 Sep 2024 12:04:44 GMT

@FoxDig Forgive me for saying this but what has this got to do with BT/EE. Your now a Virgin media customer.

Out of curiosity, was this a box supplied by BT as part of your broadband service? if it was you’ve now cancelled this TV service as you’ve moved over the virgin media

Re: YouView box stopped working with new broadband

Midnight_Voice — Sat, 14 Sep 2024 12:15:57 GMT

@Chris_B

It seems likely that @FoxDig no more expected EE TV to stop when he moved his broadband over to Virgin than he would have done Disney+ or Prime Video.

But IIRC, Virgin isn’t on the system where the gaining provider notifies the losing provider, so @FoxDig must have had to notify BT. But even if he didn’t, you would hope that BT would have notified him of the entire consequences of his cancelling BT broadband, so what’s happened shouldn’t have come as any surprise to him.

Do we think BT will have done this?