topic Re: New EE TV service on Apple TV in TV

New EE TV service on Apple TV

karluk — Thu, 14 Dec 2023 22:27:37 GMT

I understand the new EE TV Service has just been launched, including via a customised EE Apple TV 4K box. I currently have Sky Stream so EE TV via an Apple TV box is a. good proposition. It would be great to hear reviews of the service via Apple TV from those who are early adopters of the service (I assume some trials must have taken place too)

Re: New EE TV service on Apple TV

Cameron145 — Tue, 02 Jan 2024 10:17:53 GMT

Good luck in finding anyone who has successfully ordered it… particularly an existing custome

Re: New EE TV service on Apple TV

karluk — Tue, 02 Jan 2024 12:12:27 GMT

I have visited 2 different EE stores who had the Apple 4K TV on display as well as the pro box. While they could both demo the pro box, the Apple TV didn’t work 😜

Re: New EE TV service on Apple TV

Profile closed — Tue, 02 Jan 2024 13:54:15 GMT

From what I’ve read online it basically works like the ‘TV Launcher’ app available on the App Store, so you already need to have BBC iPlayer etc installed and signed in.

Then when you select a show from the EE TV app guide it launches the relevant app and streams from there.

I’m not sure how true that is though as nobody seems to be able to order EE TV.

Re: New EE TV service on Apple TV

karluk — Tue, 02 Jan 2024 14:36:11 GMT

I was thinking that it would be more like Sky Stream for live TV, but haven’t been able to see them demo in store on the Apple 4K TV. I wonder whether it actually works yet, given that the boxes in EE stores they can’t even provide a demo😜

Re: New EE TV service on Apple TV

DarrenDev — Wed, 03 Jan 2024 02:09:53 GMT

The service works - it's been running for many months in trials, however triallists are under NDA and not allowed to discuss it.

It's live now, and we have many customers on it.

Most channels are streamed directly within the EE TV app on the box. In some cases (where they demand it), we launch the content provider's app to watch the channel instead.

I'll try to find out why EE stores are unable to demo.

Re: New EE TV service on Apple TV

MarkoL — Wed, 03 Jan 2024 20:41:59 GMT

I understand you can’t record on Apple TV, but are you able to pause and rewind live TV?

Re: New EE TV service on Apple TV

DarrenDev — Thu, 04 Jan 2024 17:54:31 GMT

It's not currently possible to pause/rewind live TV on Apple TV, but it's high on our list of priorities for the coming months.

Re: New EE TV service on Apple TV

DarrenDev — Thu, 04 Jan 2024 18:29:38 GMT

@karluk could you please let me know which EE stores were unable to demo Apple TV? I'll reach out to them to find out why and hopefully get them sorted.

Re: New EE TV service on Apple TV

robers7 — Sun, 14 Jan 2024 14:35:11 GMT

Working great for me: Video of EE TV live TV in action

no live pause / rewind / record. Hope they get that rolled out soon

Re: New EE TV service on Apple TV

karluk — Mon, 15 Jan 2024 07:51:46 GMT

Thanks for the demo of the EETV.

Re: New EE TV service on Apple TV

Profile closed — Mon, 15 Jan 2024 18:56:32 GMT

That’s working well, looking forward to getting one.

Thanks for the demo @robers7, it’s a shame EE don’t provide these sorts of videos on their website to show how it works etc.

Re: New EE TV service on Apple TV

robers7 — Mon, 15 Jan 2024 19:59:11 GMT

I forgot to mention: this is a stock Apple 4K box, not an EE-branded box. I am an EE TV customer and I just installed the EE TV app on my box. At first, only TNT Sport channels showed-up in the guide. After 24/48 hours all the terrestrial and premium channels also appeared. I also installed the EE TV app on a second stock Apple 4K box in another room and the same thing: only TNT Sport at first, then after a couple of days all the other channels.

I'm pretty impressed to be honest. I'm just missing live-pause (my instinct to press pause is always met with disappointment when nothing happens!)

Re: New EE TV service on Apple TV

karluk — Tue, 16 Jan 2024 00:40:12 GMT

Thanks that’s really interesting I did see the app on the pro box. I think it’s still a youview box.
I read that not all functions were available if not using the EE branded Apple TV. But guess it’s just an app with live content and on demand content available, like Sky Go.
I would think that live pause they will add like Sky stream.
in some other countries Apple TV is offered by service providers as an alternative to android box, so In the U.K. EE is the first to offer one with comprehensive live TV offering. The Sky Go app on Apple TV is quite limited

Re: New EE TV service on Apple TV

DarrenDev — Wed, 17 Jan 2024 16:17:46 GMT

Needless to say, we will identify and fix the issue that has allowed you to view all channels @robers7

Re: New EE TV service on Apple TV

Elliot1983 — Thu, 08 Feb 2024 15:08:23 GMT

Hi, I'm finding it very frustrating trying to get the Apple TV box from EE, no one i speak to seems to know anything about it. I am blind and with the EE Pro Box & mini boxes not accessible I really want to try the Apple TV box alternative as I know this will be accessible for me using voiceover.

Re: New EE TV service on Apple TV

DarrenDev — Thu, 08 Feb 2024 15:27:55 GMT

Sorry to hear that @Elliot1983 - have you called today? All our agents on the phone and in EE stores should be trained and ready to sell the Apple TV box on EE TV as of this morning.

Re: New EE TV service on Apple TV

Elliot1983 — Thu, 08 Feb 2024 15:38:42 GMT

Hi Darren, thanks so much for reply, I've spoken to about 6 people today on the phone who had no idea, just kept talking about Apple TV Plus subscription. I switched to EE this week and was told that I had ordered the Apple TV 4k as part of my package but all that i've been sent is the EE TV box mini's which are not accessible. Currently feel like I am banging my head against a brick wall...As mentioned I am blind and i Know the Apple TV will be accessible, this was my main reason for switching to EE but am already considering cancelling as it doesn't look like I am going to get the Apple TV i ordered.

Re: New EE TV service on Apple TV

DarrenDev — Thu, 08 Feb 2024 15:48:19 GMT

Sorry for the hassle you've had. I've just checked your account notes, and it does show you've spoken to quite a few people today. Fortunately the last person you spoke to has fully understood the situation, but today is your activation date - we need to wait for that to complete before your box swap can be ordered. The agent will call you at 10am tomorrow as agreed, and hopefully get the order placed.

Re: New EE TV service on Apple TV

Elliot1983 — Thu, 08 Feb 2024 15:56:41 GMT

Thank you, you are correct the last person I spoke to was the most helpful and I think she did understand the issue. I'm really hoping we can get the box ordered tomorrow but if not, not sure where I go from there. Hopefully the same agent will call me back as I don't really want to go through everything again with someone who doesn't know what I am talking about. I really appreciate you getting back to me though, hopefully I won't have to but if have no success tomorrow am I able to come back to you as you have been super helpful and you know your stuff!