topic Re: NOW TV Membership stoppe working after EE took over BT? in TV

NOW TV Membership stoppe working after EE took over BT?

FuntCase — Sat, 09 Dec 2023 17:21:45 GMT

Just tried to use NOW TV to watch Sky Sports and it came up with offers for a membership. I went onto my BT account on the BT website to make sure it still existed and it said it does. I then checked the EE website and i'm struggling to find what's in my TV package, only shows my mobile package?

Re: NOW TV Membership stoppe working after EE took over BT?

XRaySpeX — Sat, 09 Dec 2023 17:27:31 GMT

BT hasn't just taken over EE. They've both been subsidiaries of the BT Group for some years & operate as separate providers with their own products & prices. If your TV package a/c is with BT you need to query them.

Re: NOW TV Membership stoppe working after EE took over BT?

FuntCase — Sat, 09 Dec 2023 18:51:36 GMT

I've literally been getting emails saying "BT is now EETV" and the problem has only been since then?

Re: NOW TV Membership stoppe working after EE took over BT?

DarrenDev — Sat, 09 Dec 2023 18:58:29 GMT

The only thing that has happened so far is cosmetic - the apps and set top box are EE branded. Your account is still with BT, and nothing has changed on it.

Make sure you're logged into Now TV with the account that you registered with your BT TV subscription. Also make sure the content you're trying to watch is included with your current package (e.g. if you only have Entertainment, then Sport wouldn't be included).

Re: NOW TV Membership stoppe working after EE took over BT?

XRaySpeX — Sat, 09 Dec 2023 19:01:48 GMT

Those emails are bit premature.

Re: NOW TV Membership stoppe working after EE took over BT?

DarrenDev — Sat, 09 Dec 2023 19:04:03 GMT

In what way are they premature @XRaySpeX ? Everything visually changed to EE TV 3 days ago.

Re: NOW TV Membership stoppe working after EE took over BT?

XRaySpeX — Sat, 09 Dec 2023 19:15:12 GMT

Well, it's not with EE yet. It just looks like it 😉 !

Re: NOW TV Membership stoppe working after EE took over BT?

FuntCase — Sat, 09 Dec 2023 19:23:38 GMT

I've been using NOW TV the whole time completely fine, only recently it's switched.

Do you think this is something i should contact BT for or EE?

Re: NOW TV Membership stoppe working after EE took over BT?

DarrenDev — Sat, 09 Dec 2023 19:29:35 GMT

Your contract and subscription are with BT. They're the only ones who can help.

Before you do that though, log into nowtv.com, select manage account, then Now Membership. Check whether it includes sport, and says it's "Purchased via EE TV".

Re: NOW TV Membership stoppe working after EE took over BT?

Pokeiarda — Sat, 16 Dec 2023 16:17:04 GMT

Something has changed. Just finished all the set up of the new router. Everything looks right but now tv has a problem. Nothing from the guide but if I enter the app, open the guide. It all works fine. The guide on ee tv has the problem.

Re: NOW TV Membership stoppe working after EE took over BT?

PDB1 — Sat, 16 Dec 2023 21:03:33 GMT

We've got the same problem. Youtube and netflix stopped working, can no longer get discovery. Have checked and we have the latest software.

Re: NOW TV Membership stoppe working after EE took over BT?

IzzieG — Tue, 30 Jan 2024 20:52:12 GMT

Since the change to EE it won't stay signed into my now TV either and I have to keep signing in every day or more than that if I switch the box off or it powers down.