topic Re: Netflix in TV

Netflix

Apresdee — Sun, 08 Sep 2024 07:15:02 GMT

I have had my Netflix linked to EE for many months, all ok

today, all works fine via EE box

however, I can no longer access Netflix via Apple TV or any Netflix App outside of the EE TV box

any ideas??

cheers

adam

Re: Netflix

DarrenDev — Sun, 08 Sep 2024 08:34:43 GMT

What do you mean when you say "no longer access"? Are you confident that you're logging in with the same account?

Re: Netflix

Apresdee — Sun, 08 Sep 2024 10:56:56 GMT

Yep

same user and password

via EE TV box. All ok

iphone Netflix app, pc Netflix and Apple TV Netflix App

. Logs on and asks me to set up payment details. Has no profile info

cheers

Adam

Re: Netflix

DarrenDev — Sun, 08 Sep 2024 12:42:43 GMT

Our interface with Netflix doesn't allow us to see what email address is paired with your account - it only tells us that one is. If you're 100% confident that you're using the correct email address, then there are 2 options:

1. You can contact Netflix to ask what's going on

2. I can disassociate your existing account pairing, to then allow you to pair it again - this will fix the problem, but if you use a different email address to what you were using previously, you'll lose all viewing history and preferences.

If you'd like me to proceed with option 2 then please send me an email at tv.apps@ee.co.uk including your EE account number in the email. That'll be my authorisation to detach your account. I'll then reply with instructions on how to pair it again.

Re: Netflix

Apresdee — Tue, 10 Sep 2024 08:29:55 GMT

After speaking with Netflix, it appears my account was being hacked with an unknown email. All now sorted and ok. Thanks for your help

Adam