topic Re: ITX errror message in TV

ITX errror message

Boggsey — Mon, 12 Feb 2024 12:32:41 GMT

Is the ITVX app supposed to work on BT/EE TV? For any programme I try to watch, the ads play fine (of course!) but then there's an error message just as the programme is about to start. It says to power-off the box for 30 seconds, etc, which I have done, and I've even had a replaacement box sent to me (old one was BT, new one is EE - made no difference).

I've read somewhere that the problem may be the YouView platform itself but I can't find anything concrete, and the customer services help team didn't mention anything about it. I can't be the only one having this problem...?

Re: ITX errror message

Neil-O — Mon, 12 Feb 2024 14:42:11 GMT

Hi, @Boggsey Which model of EE TV box do you have?

Have you checked to make sure that the apps are up to date? Settings > Software Information > Update players and apps

Thanks

Neil

Re: ITX errror message

Boggsey — Tue, 13 Feb 2024 08:45:44 GMT

Hi Neil. Yes, the software of the box itself and all apps are at the latest version. The box model is Sagemcom RTIW387.

Re: ITX errror message

Gaulti — Wed, 03 Apr 2024 16:39:44 GMT

I also have the same problem with ITV X and I have just set up the service up on a new box. I use my existing email and password which are different from that used with EE. Could that be a problem?

Re: ITX errror message

Lorraine104 — Mon, 27 May 2024 20:04:31 GMT

We have the same problem did you resolve it

Re: ITX errror message

Boggsey — Wed, 29 May 2024 08:02:31 GMT

No, I'm afraid not. Reading some reviews online, it seems that the ITVX app is just rubbish (at least on set-top boxes).

Re: ITX errror message

babfield1 — Thu, 20 Jun 2024 06:58:11 GMT

I've just started having exactly the same issue on BT youview box... can stream on mobile but not on tv box - so annoying!!

Re: ITX errror message

Boggsey — Thu, 20 Jun 2024 09:55:55 GMT

ITV told me the problem is with the box itself and BT said something like 'we're working with the manufacturer'... I'm not very hopeful, tbh.

Re: ITX errror message

wgwright — Thu, 20 Jun 2024 10:43:26 GMT

All working fine for me. Also my ITVX login details are different to those for my EE account so no issue with that

Re: ITX errror message

Boggsey — Thu, 20 Jun 2024 10:57:05 GMT

Thanks wgwright. Is your box the Sagemcom RTIW387, running the latest software?

Re: ITX errror message

DarrenDev — Fri, 21 Jun 2024 20:33:20 GMT

Unfortunately there was an outage for a number of apps on the TV Box Pro and TV Box Mini yesterday (as well as a number of other TV platforms around the world). This was caused by a Microsoft service outage affecting the content protection used just on our newer TV boxes.

Re: ITX errror message

Boggsey — Mon, 24 Jun 2024 10:54:36 GMT

Problem solved... went into Settings of the BT box, then Picture & Sound then HDMI Display, changed it from 'UPF' to 1080p. I hadn't set it to UPF myself so it looks like this is the default setting.

Re: ITX errror message

david-musician — Wed, 21 Aug 2024 08:08:09 GMT

Hi Neil-O

Thank you for your reply to someone else's question. I received a new EE box just yesterday when I changed over from BT.

I'll try to go through your procedure in Settings later today. But what I encountered last night was this: ITVX let me go into the app, let me reset my password, listed the programme I wanted to watch in the Player. But it was only when I actually clicked to play that episode that there an error message came up which added me to "try later". I tried twice after a few seconds but the same thing came up.

Nevertheless, I shall try updating players and apps.

David Dreebin

Re: ITX errror message

Leanne_T — Sat, 02 Nov 2024 09:23:14 GMT

Hi @david-musician

Please let us know how you get on after trying this advice.

Speak soon 🙂

Leanne.

Re: ITX errror message

PhilipStanfield — Fri, 01 Nov 2024 21:26:04 GMT

Me too

Re: ITX errror message

Leanne_T — Sat, 02 Nov 2024 09:24:51 GMT

Morning @PhilipStanfield

Thanks for coming to the community 🙂

Do you get an error message when loading ITVX?

Can you access all other apps?

Leanne.

Re: ITX errror message

Cosmoscat — Mon, 17 Feb 2025 16:10:52 GMT

I had my EE TV BOX PRO set to UHD 50fps 10bit

No playback apps(except BBC iplayer) would stream the program, only the adverts.

All OK now.

Thanks Boggsey

Re: ITX errror message

robh661 — Mon, 17 Feb 2025 16:37:46 GMT

I've just loaded up the ITVX app from my EE box home screen, navigated to the rebooted version of Battlestar Galactica and using the free service with the ads, and it's playing perfectly.