topic Re: New TV/BB/Sim contract agreed no mention of extra box in TV

New TV/BB/Sim contract agreed no mention of extra box

Martin_dy — Mon, 02 Sep 2024 17:20:09 GMT

So I went in to my local EE store to thrash out a deal for a new Broadband and TV plus a Mobile sim package after my BT contract ended

This was to include EETV Pro box and a free extra Apple TV box - all was agreed and Im happy with the deal.

In my order online there is no mention of the Apple TV box just the Pro box and new smart hub plus to be dispatched soon .

Is someone able to check please

Re: New TV/BB/Sim contract agreed no mention of extra box

XRaySpeX — Mon, 02 Sep 2024 17:28:34 GMT

This user discussion forum can have no access to your specific account. You need to raise this with CS.

Re: New TV/BB/Sim contract agreed no mention of extra box

Martin_dy — Mon, 02 Sep 2024 17:29:31 GMT

OK Thanks

Re: New TV/BB/Sim contract agreed no mention of extra box

DarrenDev — Mon, 02 Sep 2024 17:36:00 GMT

It's not possible to have a TV Box Pro and an Apple TV - the system wouldn't even allow the order. Sorry that the staff in the EE Store led you to believe otherwise.

Re: New TV/BB/Sim contract agreed no mention of extra box

Martin_dy — Mon, 02 Sep 2024 17:43:59 GMT

I thought it was too good to be true. I think she meant free Apple TV +

Re: New TV/BB/Sim contract agreed no mention of extra box

Chris_B — Mon, 02 Sep 2024 19:18:21 GMT

@Martin_dy You get Apple TV plus free for 6 months.