topic Re: Discovery plus in TV

Discovery plus

TazzyTango — Mon, 18 Mar 2024 17:39:12 GMT

I have just changed over to ee tv and the discovery plus premium is included. However when I click on the link to activate it it doesn't take me to the discovery plus site which is what its supposed to do it just sys loading then takes me back to the activation link. I have tried to activate it on different browsers but it makes no difference it does exactly the same thing.

Any suggestions anyone please?? Is there any other way to activate it does anyone know please? Ive tried googling and been n the discovery plus website but it just says to do what I'm trying to do with out any success!

Re: Discovery plus

Weerab2024 — Mon, 18 Mar 2024 18:08:08 GMT

Try the information at this link https://ee.co.uk/help/tv-sport/tnt-sports/set-up-my-tnt-sports-subscription#:~:text=Go%20to%20ee.co.uk,that%20discovery%2B%20has%20to%20offer.

Re: Discovery plus

JayTyler — Wed, 20 Mar 2024 19:40:00 GMT

This appears to only work for TNT Sports.

I’m having the same issue as OP — unable to activate Discovery+

Re: Discovery plus

Limebasil — Thu, 04 Apr 2024 21:12:25 GMT

Did either of you get it sorted? I’m having the same problem and getting no help at all from EE!

Re: Discovery plus

TazzyTango — Fri, 05 Apr 2024 19:55:52 GMT

Yes I did get it sorted eventually. I spoke to someone in the tech team at EE and they logged in to my account at their end it , created a new Discovery + account and managed to activate it that way for me. He did say they were having a few issues with it.

Re: Discovery plus

spindlefox — Sun, 02 Jun 2024 13:24:11 GMT

In case anyone else is having this same issue, try a different browser. I was trying on my phone and iPad using Safari and was getting the same result as the OP. Switched to my Macbook using Google Chrome and it worked first time

Re: Discovery plus

AlanWsM — Mon, 03 Jun 2024 11:02:35 GMT

I called them on Saturday after setting up my new Apple Tv box.
I'm paying for TNT Sports but couldn't get them to work, either via the EE Guide, or via the Discovery+ app.

I am using a third party router as the EE Router they sent me kept dropping everybody off after 2-3 minutes.

So I've unplugged the EE Router Plus, and have gone back to using Asus router I had before, albeit now with much faster speeds.
They told me that the channels would not be activated on my account unless I was connected to the EE provided router.

Anybody else had this issue? And found a work around?

Tech told me that perhaps firing up the EE router, resetting the Apple Box to factory settings, reconnecting to the EE router, getting it all working, then going back to my Third Party Router and it will possibly work, just needs the Router+ to initially get it going.
Going to hopefully try this later.
Thoughts? Suggestions?

Re: Discovery plus

DarrenDev — Mon, 03 Jun 2024 11:22:29 GMT

@AlanWsM with a TV Box Pro or TV Box Mini, the router can be relevant.

With Apple TV, it's not relevant at all - you don't need to use the EE provided one to activate or use any part of the EE TV service.

Can you please let me know what error you see when you try to watch TNT Sports via the TV Guide on your Apple TV? Please note that you don't have the HD add-on, so only the SD versions will work for you.

Regarding the discovery+ app - could you please check the account page and confirm that it says it is billed by EE?

Your EE account isn't currently associated with any EE ID, so I'm confused as to how it shows that discovery+ has even been activated. If you log into ee.co.uk and then add your account number to your profile, I can then reset your discovery+ activation to allow you to pair it with the login of your choice.

Re: Discovery plus

AlanWsM — Mon, 03 Jun 2024 13:24:50 GMT

Hi Darren. I also pay for the HD package, or I did with BT
I've just migrated across from BT.
When I try to watch TNT Sports on either the EE guide or via the App it tells me I need to change my subscription, yet they confirmed it is on my subscription when I called.
I'm not sure what details to use to log in to my EE account, and also puzzled as to why it isn't associated with an EE id!
I've never logged in to my EE account so don't have a password and don't know my account details etc
I've never been given any details regarding logging in or my account. Any help you can give me would be much appreciated

Re: Discovery plus

DarrenDev — Mon, 03 Jun 2024 13:58:44 GMT

Unfortunately your HD package wasn't carried across when you moved - you'll need to request that it be added by giving us a call.

With that in mind, could you please try playing the SD channels instead? e.g. TNT Sports 1 on channel 408? I believe this should work OK for you. Assuming that's OK, the HD options will start working when you add them to your package.

I can see that you have an EE ID with your email address - last used on May 29th. If you log into EE Home (using the password reset option as needed) and then click the "Link a product" button near the bottom of the screen, you'll be able to add your new EE account number to your profile. Once complete, you'll then be able to use that EE ID to log into the EE TV apps and https://player.ee.co.uk/

Let me know once you've set that up, and I'll help you get set up with discovery+ again.

Re: Discovery plus

AlanWsM — Mon, 03 Jun 2024 14:14:53 GMT

I've just linked my account to my EE account.
Just popped out to the garden and checked (I've got the Apple Box on my garden tv LOL)
All the sports now work. I'm guessing it just needed me to link the account. I'll add the HD to my account now.

Re: Discovery plus

DarrenDev — Mon, 03 Jun 2024 14:45:09 GMT

OK that's great. Could you please check the discovery+ app, and let me know whether you'd like that reset?

Re: Discovery plus

AlanWsM — Mon, 03 Jun 2024 14:53:15 GMT

It told me that I have access to free content and to watch anything else I need to manage my subscriptions.

Re: Discovery plus

DarrenDev — Mon, 03 Jun 2024 15:04:20 GMT

I had suspected it wouldn't work. OK, I've cancelled the current activation - could you please try activating again by logging into My EE (https://id.ee.co.uk/id/login) - you should see an option to activate it there.

Re: Discovery plus

AlanWsM — Mon, 03 Jun 2024 15:07:40 GMT

Do I sign in with my EE password to the Disc+ account?

Re: Discovery plus

AlanWsM — Mon, 03 Jun 2024 15:10:27 GMT

Ignore that, think it's done. Ill go back out and check in a bit, got a meeting in a mo

Thanks for your help.

Re: Discovery plus

DarrenDev — Mon, 03 Jun 2024 15:25:29 GMT

Perfect @AlanWsM - your account is looking in good shape now

Re: Discovery plus

AlanWsM2 — Tue, 04 Jun 2024 06:28:34 GMT

Darren, for some reason now it's asking me to set up a new profile, and it won't let me simply log in to my previous?
Is this down to me linking to my profile to my account?

Re: Discovery plus

DarrenDev — Tue, 04 Jun 2024 06:38:38 GMT

Where is this happening @AlanWsM2 ? In the EE app or website? Or the discovery+ app or website?

Re: Discovery plus

Darrenrussell — Sat, 31 Aug 2024 23:02:05 GMT

Been with ee now 3 weeks, it appears there is a problem linking mobile and to account if you use the same email address??
Now made 3 calls to ee and promised account linked which will make Discovery + work and allow unlimited data on my mobile. It’s still not working, is there anyone here that can help before I give up and go back to Sky??