topic Free view tv not working in TV

Free view tv not working

AmyB10 — Sat, 31 Aug 2024 12:20:22 GMT

I've just set up my new eetv box via WiFi and although apps are working I can't get the free to view channels. Box is within 5m of router. Any suggestions?

Re: Free view tv not working

DarrenDev — Sat, 31 Aug 2024 13:52:13 GMT

What do you mean when you say you can't get them? Are they not there? Or do they not work?

If they don't work, what error code is shown?

Re: Free view tv not working

AmyB10 — Sat, 31 Aug 2024 15:08:58 GMT

Error code IPC6023. Something to do with broadband signal but it's literally only 2m away from the hub

Re: Free view tv not working

Tractor555 — Sat, 31 Aug 2024 23:21:28 GMT

That error code usually means the router isn't configured right. Are you using the EE or BT smart hub router or your own? If your own the configuration needs to enable multicast.

Re: Free view tv not working

Chris_B — Sun, 01 Sep 2024 05:08:24 GMT

@AmyB10 Has your new EE broadband service gone live yet ?

Re: Free view tv not working

AmyB10 — Sun, 01 Sep 2024 07:25:18 GMT

It's working now but I none of the now HD channels will play. I understood that I'd have access to those but doesn't look like I do without paying extra! Is that correct?

Re: Free view tv not working

AmyB10 — Sun, 01 Sep 2024 07:25:51 GMT

It's working now but none of the now HD channels will play. I understood that I'd have access to those but doesn't look like I do without paying extra! Is that correct?

Re: Free view tv not working

Weerab2024 — Sun, 01 Sep 2024 09:19:10 GMT

If its in IP mode you do get alot more free to view channels in HD but you don't get HD for the subscription channels unless you add the HD boost at £6 a month.

If you stream the Discovery or sports channels (if you have sports channels included in your package) on the Discovery plus app, they are HD for free though.

Re: Free view tv not working

Mark_Sla — Sun, 15 Sep 2024 21:29:27 GMT

Hi,

Did you manage to resolve this issue as I have the same problem since getting my new EE Broadband FTTP and EE TV. I am receiving apps on the TV but cannot play any other channels. I have reset the router and TV to factory settings and this has not helped. I have a good WIFI signal but also connected by ethernet just to make sure and I am getting the same error 6023 code.

Many thanks

Re: Free view tv not working

Midnight_Voice — Sun, 15 Sep 2024 21:56:48 GMT

@Mark_Sla

The usual reason for this is that you haven’t been set up correctly at the EE TV end.

@DarrenDev will no doubt be on the case tomorrow, to either fix this, or to pinpoint what might be wrong at your end if the EETV end is as it should be.

Re: Free view tv not working

DarrenDev — Mon, 16 Sep 2024 09:34:42 GMT

I can confirm that your TV Box isn't receiving a multicast signal @Mark_Sla, and can see that you've already called and raised a fault for it. There is unfortunately a long queue at the moment, but they'll get back to you as soon as they can.