topic Re: Watching Now TV on an Android table or phone in TV

Watching Now TV on an Android table or phone

Neil170 — Wed, 28 Aug 2024 13:08:25 GMT

I can't access my Now Sports and Film memberships through my Android tablet or phone. I can access them through my EETV box. I have spoken to an advisor who could not resolve the issue though has to the technical department.

Re: Watching Now TV on an Android table or phone

DarrenDev — Wed, 28 Aug 2024 13:11:54 GMT

Unfortunately your account is suffering from a bug that Now TV have been investigating for the last few weeks - on EE's system your account is correctly paired with your email address, however on Now TV's system they don't see it.

Could you please email me at tv.apps@ee.co.uk so that I can take you through the process of pairing them again.

Re: Watching Now TV on an Android table or phone

Midnight_Voice — Wed, 28 Aug 2024 13:16:50 GMT

@Neil170

Belay what I said. I see @DarrenDev has it in hand…

Re: Watching Now TV on an Android table or phone

Neil170 — Wed, 28 Aug 2024 13:28:54 GMT

My tablet is a Nokia T21 running Android 13. My phone is a Pixel 7,
running Android 14. I am accessing the Now App over the internet and I am
connected to the EE router. I have not received any error messages,
however when I look at my Now account it says that I do not have any Now
memberships, even though I have purchased these through EE and can watch
them on the EE TV box.

I have logged out of my Now TV account and logged back in. I have also
changed my Now password and reset my Tablet. None of these steps helped.

Although the EE help pages suggest that you can manage your remote devices
to access Now through the EE app, I have not been able to do this.

Re: Watching Now TV on an Android table or phone

Peter_W — Wed, 28 Aug 2024 15:48:35 GMT

Hey there @Neil170, welcome to the EE Community 😊

Thanks for sharing those extra details with us too?

Have you had a chance to check out @DarrenDev's post above?

If you pop us over an email on the address listed, we'll be able to take a closer look into things.

Peter

Re: Watching Now TV on an Android table or phone

Neil170 — Wed, 28 Aug 2024 16:02:54 GMT

Thanks for your email, Darren has sorted it.
KR Neil

Re: Watching Now TV on an Android table or phone

Fack_EE — Sun, 13 Apr 2025 14:29:42 GMT

I am having exactly the same problems that Neil had.

I have got Now Sports on my EE account, but when I try on log onto Now on my tablet or phone it tells me I do not have an account.

Re: Watching Now TV on an Android table or phone

Midnight_Voice — Mon, 14 Apr 2025 13:47:19 GMT

@Fack_EE

Sounds like you are set up incorrectly.

As you have exactly the same problems that @Neil170 had, follow exactly the same advice that he did, and you should get a resolution.

Re: Watching Now TV on an Android table or phone

Vichu1 — Mon, 14 Apr 2025 13:53:39 GMT

@Fack_EE ,

Could you send an email to eetvsupport@bt.com with your account number and the Email address that should be linked to the NOW memberships/subscriptions and we can certainly look into it for you.