topic Can't get HD Channels After moving from BT :( in TV

Can't get HD Channels After moving from BT :(

Nmesmeric — Tue, 27 Aug 2024 17:58:35 GMT

Hey!

I was with BT for years. Had HD sports etc with a you view box. rang up to renew last week and got moved to EE on a 24 month contract. All good.

Got the new tv boxes etc. However, it turns out because my internet (through the same BT hub) is 16 MBS they won't offer me any HD channels. Couldn't quite believe it, after having sky sports and bt sports with HD for years with same speed Internet and same router.

I rang up a second time to to validate. And yes they won't offer me HD. So I had to cancel! Really didn't want to cancel, and not sure who I'm going to go with now. But all seems a bit mad.

Was there any way round this? Is this some new policy?

Thanks for your help. Sad to be leaving.

Re: Can't get HD Channels After moving from BT :(

XRaySpeX — Tue, 27 Aug 2024 18:00:58 GMT

What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker.

Re: Can't get HD Channels After moving from BT :(

DarrenDev — Tue, 27 Aug 2024 18:02:21 GMT

It has been the policy for many years. You'd still have access to HD in the discovery+ app (including TNT Sports), but I'm afraid there's no option to order HD across all channels with that broadband speed.

Re: Can't get HD Channels After moving from BT :(

XRaySpeX — Tue, 27 Aug 2024 18:05:20 GMT

That's why I'm questioning the BB speed 😉 .

Re: Can't get HD Channels After moving from BT :(

DarrenDev — Tue, 27 Aug 2024 18:06:33 GMT

You replied whilst I was writing mine @XRaySpeX - I wasn't replying to you

Re: Can't get HD Channels After moving from BT :(

Nmesmeric — Tue, 27 Aug 2024 18:08:22 GMT

Re: Can't get HD Channels After moving from BT :(

XRaySpeX — Tue, 27 Aug 2024 18:08:24 GMT

@DarrenDev : I realise that! I know how the threading of this Community works.

Re: Can't get HD Channels After moving from BT :(

Nmesmeric — Tue, 27 Aug 2024 18:11:28 GMT

So I had HD on my BT account because I set it up before it became a policy? I should have just left my BT contract rolling 😔

They should alert you of this when signing up for EE really. Especially as the EE guy when I signed up said to set up HD I'd have to call back after it had been set up to activate it. He probably knew it wouldn't be possible. Ah well.

Thanks for the advice,

Re: Can't get HD Channels After moving from BT :(

XRaySpeX — Tue, 27 Aug 2024 18:13:33 GMT

OK, thanks. You're on the slowest Fibre (FTTC) package possible & can't go any higher.

Re: Can't get HD Channels After moving from BT :(

cgee1 — Sun, 01 Sep 2024 21:22:51 GMT

I spoke to BT they said that what you have on bt will be the same on EE including Alexa.

Rubbish all lies . EE don't have Alexa. EE costs more.

just lost all the ringtones.

I might find another provider. EE has nothing to offer its just as plain as plain as it gets

. All features are disappearing

Unless EE improve on everything.

Re: Can't get HD Channels After moving from BT :(

cgee1 — Sun, 01 Sep 2024 21:30:28 GMT

you have to pay for it same as sky