https://community.ee.co.uk/t5/TV/HD-channels-not-working/m-p/1426603#M3594 <P>Sorry&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4505220">@Cmall93</a>&nbsp;I can see you called again about this on Sunday, and they recognised that an order hadn't been successfully raised - unfortunately the order has failed to be raised again.&nbsp; An issue with your account is preventing it from appearing on the correct system.</P><P>Unfortunately this isn't something I'm able to fix for you - you'll need to call the helpdesk again and insist that a fault is raised rather than them just trying to raise another order.</P> Tue, 27 Aug 2024 17:35:30 GMT DarrenDev 2024-08-27T17:35:30Z https://community.ee.co.uk/t5/TV/HD-channels-not-working/m-p/1425483#M3520 <P>I called the ee line earlier today to add the HD &amp; 4k add on to my package. The agent said it would be working within the hour. It's been several hours and it is still not working. I have reset the router and restarted the box but no luck. Can I get some assistance with this please?</P> Sat, 24 Aug 2024 17:08:38 GMT https://community.ee.co.uk/t5/TV/HD-channels-not-working/m-p/1425483#M3520 Cmall93 2024-08-24T17:08:38Z https://community.ee.co.uk/t5/TV/HD-channels-not-working/m-p/1426603#M3594 <P>Sorry&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4505220">@Cmall93</a>&nbsp;I can see you called again about this on Sunday, and they recognised that an order hadn't been successfully raised - unfortunately the order has failed to be raised again.&nbsp; An issue with your account is preventing it from appearing on the correct system.</P><P>Unfortunately this isn't something I'm able to fix for you - you'll need to call the helpdesk again and insist that a fault is raised rather than them just trying to raise another order.</P> Tue, 27 Aug 2024 17:35:30 GMT https://community.ee.co.uk/t5/TV/HD-channels-not-working/m-p/1426603#M3594 DarrenDev 2024-08-27T17:35:30Z