topic Disable Parental Lock on EE TV in TV

Disable Parental Lock on EE TV

MikeKawala — Tue, 27 Aug 2024 16:49:19 GMT

Hello,

I have been trying to disable the parental lock on EE TV without any success.

I have called several numbers and also looked at the tv settings.

I do not have any restricted channels listed however when I channel hop in Sky Cinema I am prompted to enter my parental pin every time which is very frustrating.

I have called 1818 and 150 without any help.

Thanks

Mike

Re: Disable Parental Lock on EE TV

DarrenDev — Tue, 27 Aug 2024 16:52:20 GMT

There is an OFCOM requirement (mandatory daytime PIN) that movie channels must prompt for PIN if showing content rated 15 or 18 during the day - even if parental control is turned off. Could this be what you're seeing?

Re: Disable Parental Lock on EE TV

MikeKawala — Tue, 27 Aug 2024 17:05:02 GMT

Yes,I think that must be why I'm constantly being asked to enter a pin when I channel hop.

Many thanks for replying.

Regards

Mike

Re: Disable Parental Lock on EE TV

Zezebangs4567 — Mon, 06 Jan 2025 20:39:32 GMT

I want to disable broadband shield

Re: Disable Parental Lock on EE TV

Midnight_Voice — Mon, 06 Jan 2025 22:00:04 GMT

@Zezebangs4567

I can’t find anything called that, but maybe it’s one of these? :-

https://ee.co.uk/help/broadband/getting-started/web-protect

https://ee.co.uk/help/broadband/getting-started/using-parental-controls

What are you trying to achieve? Maybe there’s a way that doesn’t involve bypassing these protections?

Re: Disable Parental Lock on EE TV

Chrissy2025 — Wed, 29 Jan 2025 00:21:42 GMT

Take my locks off please

Re: Disable Parental Lock on EE TV

Midnight_Voice — Wed, 29 Jan 2025 08:37:38 GMT

@Chrissy2025

This would not be a Community function 😢

Re: Disable Parental Lock on EE TV

Chris_S — Wed, 29 Jan 2025 08:40:47 GMT

Hi @Chrissy2025 I'd recommend following the instructions on the link that @Midnight_Voice posted in their previous post.

Chris S

Re: Disable Parental Lock on EE TV

Raybruce — Sat, 10 May 2025 12:52:50 GMT

Having same problem of trying to turn off parental lock as you have commented on about films and how it’s OFCOM requirement is that the same for Tv channels? Trying to watch game of thrones and need to put pin in 2pm but have locks turned off in settings

Re: Disable Parental Lock on EE TV

Michael_D — Sat, 10 May 2025 14:57:52 GMT

Hi @Raybruce

Welcome to the community.

Were you trying to watch in the NOW app on your EE TV or was it live TV?

I've tried to replicate this and in the NOW app I'm not getting presented with a PIN for Game of Thrones.

However, when I connect to Sky Atlantic to watch live, it does ask for my parental PIN and I've got my parental lock switched off, meaning it would apply for live TV as well pre-watershed.

Michael

Re: Disable Parental Lock on EE TV

Raybruce — Sat, 10 May 2025 16:36:12 GMT

It was live tv Michale thanks for reply looks as if I will just have to put up with having to put code in.

Re: Disable Parental Lock on EE TV

Michael_D — Sun, 11 May 2025 07:08:55 GMT

My pleasure @Raybruce.

Take care and enjoy the rest of the weekend 🙂

Michael

Re: Disable Parental Lock on EE TV

zulu17 — Sun, 11 May 2025 23:35:55 GMT

Observation

I believe Sky extended the use of its mandatory daytime protection rules (ie requiring PIN) from its cinema channels to some of its entertainment channels - effecively to comply with Ofcom broadcasting code rules. Prior to that they would not have broadcast some content in the daytime or had to edit the programmes ( a costly exercise).

If you are viewing on the Now app you will be doing so via a profile that has been setup to have a specific Maturity Rating. Any maturity rating you set in a profile will apply to the live channels too .

Re: Disable Parental Lock on EE TV

Garethrprice — Mon, 12 May 2025 12:21:40 GMT

It was actually a requirement on a Sky News program that went out at 20.30 a few nights back. I think due to violent images, but I didn’t watch the program and can’t remember exactly what was said

Edit: Actually, it was 20.00 on Saturday

Re: Disable Parental Lock on EE TV

AuberonTheScot — Fri, 04 Jul 2025 18:35:29 GMT

I am also having this problem. I've recently changed to EE from BT where I had no issues like this. Prior to that Virgin Media, again no problems like this. As an adult with no children in the house. I don't think of on should be restricting me. Even if there were children in the house. I make the decisions here. Not ofcom. How can we resolve this issue?

Re: Disable Parental Lock on EE TV

Leanne_T — Sat, 05 Jul 2025 07:10:17 GMT

Hi @AuberonTheScot

Thanks for coming to the community.

Our Using parental controls on EE page has steps to change the parental controls in the EE app, does this work for you?

If you're unable to update the parental controls in the app, please get in touch with our broadband tech guides and they will get this looked into for you.

Leanne 🙂