topic Re: Question about Smart Hub in TV

Question about Smart Hub

BobbieDuncan — Fri, 09 Feb 2024 22:41:31 GMT

We have very recently installed our Smart Hub Plus. The main phone line is in the kitchen and that where the Smart Hub is. Our BT TV box in the sitting room is no longer connected via Ethernet. We can’t connect it physically. What am I missing here please?

Re: Question about Smart Hub

DarrenDev — Fri, 09 Feb 2024 22:43:26 GMT

What issue are you having? What you've described sounds normal.

Re: Question about Smart Hub

BobbieDuncan — Fri, 09 Feb 2024 22:53:29 GMT

The Ethernet cable from the BT TV box is not plugged into anything now.
Oh, the Tv is working though but no apps.

Re: Question about Smart Hub

DarrenDev — Fri, 09 Feb 2024 22:56:12 GMT

Which model TV box do you have?

https://www.bt.com/help/tv/learn-about-tv/bt-tv-boxes

Also, how was it set up before? You've just seen up your Smart Hub Plus - what did you have before that?

Re: Question about Smart Hub

BobbieDuncan — Fri, 09 Feb 2024 23:08:04 GMT

Hi. We have BT youview. I think our TV before was TV recordable.

Re: Question about Smart Hub

DarrenDev — Fri, 09 Feb 2024 23:10:45 GMT

There are many different BT YouView boxes that all have different options. Click the link I posted to see exactly which box you have.

Re: Question about Smart Hub

BobbieDuncan — Fri, 09 Feb 2024 23:14:00 GMT

Well, we no longer have the likes of BBC iPlayer, Netflix etc available.

Re: Question about Smart Hub

DarrenDev — Fri, 09 Feb 2024 23:16:09 GMT

Understood. Please try to answer the question I've asked - I cannot help without that answer.

Re: Question about Smart Hub

BobbieDuncan — Fri, 09 Feb 2024 23:20:10 GMT

For example bbc iPlayer and Netflix no longer available on our tv

Re: Question about Smart Hub

BobbieDuncan — Fri, 09 Feb 2024 23:21:20 GMT

I pressed the solution button by mistake

Re: Question about Smart Hub

DarrenDev — Fri, 09 Feb 2024 23:23:04 GMT

Please click this link:

https://www.bt.com/help/tv/learn-about-tv/bt-tv-boxes

Then please let me know which of the boxes on that page matches the box that you have in your sitting room.

Re: Question about Smart Hub

BobbieDuncan — Fri, 09 Feb 2024 23:24:18 GMT

Yes, it was TV recordable.

Re: Question about Smart Hub

XRaySpeX — Fri, 09 Feb 2024 23:26:26 GMT

Don't you have Full Fibre BB with an ONT modem box fixed to an outside wail as well as the freestanding router? In which case you are no longer using the phone line.

What router did you have before? Where was it positioned & how was it connected to the BT TV Box?

Can't you just connect the Ethernet cable hanging off the BT TV Box to a LAN port on the SH+ router?

Re: Question about Smart Hub

BobbieDuncan — Fri, 09 Feb 2024 23:26:39 GMT

We still have the bt youview box.

Re: Question about Smart Hub

DarrenDev — Fri, 09 Feb 2024 23:27:56 GMT

Ok, now I understand.

Plug the Smart Hub Plus into the mains next to your TV box, and then connect the ethernet cable from your TV box to the Smart Hub Plus. This should get things working again.

Re: Question about Smart Hub

BobbieDuncan — Fri, 09 Feb 2024 23:35:24 GMT

I understand that but that socket is not the master phone socket. Would it make a huge difference if it were not in the master socket?

They sent us an adapter. Should I use that for the phone?

apologies for the extra questions.

Re: Question about Smart Hub

DarrenDev — Fri, 09 Feb 2024 23:39:50 GMT

The Smart Hub needs to be connected to your phone line as normal - don't disconnect that.

The Smart Hub Plus is an additional WiFi extender - it doesn't need to be directly wired to the phone line, or anything at all. It just needs to be plugged into the mains electricity. So do that, and then connect an ethernet cable from that to your TV box - it will provide an internet connect to your TV box.

Re: Question about Smart Hub

XRaySpeX — Fri, 09 Feb 2024 23:51:06 GMT

Eh, @DarrenDev ?

What phone line? There isn't a phone line with FF.

The Smart Hub Plus is a router. A Smart WiFi Plus is the WiFi extender.

Yes, if the white Smart WiFi Plus is connected to the black Smart Hub Plus by WiFi then it can be connected by Ethernet to the TV Box.

Re: Question about Smart Hub

DarrenDev — Fri, 09 Feb 2024 23:55:22 GMT

I assume you're trying to be helpful @XRaySpeX but you're really not. You can see that this is a complex subject for this customer, and I'm trying to keep things as simple as possible by using terms that have already been used in this discussion.

Re: Question about Smart Hub

BobbieDuncan — Sat, 10 Feb 2024 00:40:06 GMT

Thank you Darren. The Smart Hub is back by the TV. I have an adapter for the phone in the kitchen (where we think the master phone line is). Everything seems to be working as it should.

You see it was impressed upon me to have the Smart Hub connected via the master phone line which is why I started moving things around.

Again, thank you for your help and patience. Much appreciated.