topic Re: Connecting iPhone to Box Pro in TV

Connecting iPhone to Box Pro

Herbhead — Mon, 26 Aug 2024 09:36:52 GMT

I have a BT Pro Box (Remapped to EE TV) and am trying to connect my iPhone so I can do remote recording. I am currently sitting at home with the Box on / working but when I try to connect my phone I get the error "No TV Box Found".

Both my phone and TV box are on my home wifi network and Local Network Permissions allowed.

Any Ideas?

Re: Connecting iPhone to Box Pro

Peter_W — Mon, 26 Aug 2024 12:56:25 GMT

Hey there @Herbhead

Thanks for reaching out to us here on the Community!

Which model of iPhone is it you're using at the moment, and have you checked to make sure this is fully up to date?

Peter

Re: Connecting iPhone to Box Pro

Herbhead — Mon, 26 Aug 2024 13:33:43 GMT

Hi, iPhone 14 Pro Max and yes fully up to date

Re: Connecting iPhone to Box Pro

Peter_W — Mon, 26 Aug 2024 13:41:08 GMT

Cheers @Herbhead.

Can you please delete the app, forget your WiFi network in your phone's settings, then connect to this again and re-download the app?

Peter

Re: Connecting iPhone to Box Pro

Midnight_Voice — Mon, 26 Aug 2024 14:40:13 GMT

@Herbhead

If the above advice doesn’t work, see if Private Relay is On on the iPhone and try turning it off.

Re: Connecting iPhone to Box Pro

Herbhead — Mon, 26 Aug 2024 15:16:51 GMT

Don't know what is going on here but it is fixed.

I reset everything as you suggested and it did not work still even though I waited a good 10 minutes are restarting before installing the APP and then another 30 minutes before trying again. I then got sidetracked for an hour and then I have just tried it again and after one failed attempt on the second it went through - just took a long time for the message to appear on the TV to allow me to confirm the connection.

Re: Connecting iPhone to Box Pro

Peter_W — Mon, 26 Aug 2024 15:53:44 GMT

Thanks for giving that a shot for me, @Herbhead

I'm really glad to hear that's all sorted now, even if it took a few tries.

Keep us posted on how you get on with this, and if you have any further trouble please feel free to let us know!

Peter