topic EE TV Box Pro in TV

EE TV Box Pro

JS214 — Thu, 22 Aug 2024 16:15:11 GMT

We have still not received our 2 boxes that have been in order since 11th July. Store tell us to call 150, 150 tell us to go into store. We are just going round in circles. We are not getting the service we have paid for. Can somebody help please.

Re: EE TV Box Pro

DarrenDev — Thu, 22 Aug 2024 16:22:10 GMT

Sorry to hear that @JS214 - 150 should never tell you to go into store, regardless of where you originally ordered. Could you please email me at tv.apps@ee.co.uk with your account or order number, and I'll chase it first thing tomorrow.

Re: EE TV Box Pro

JS214 — Thu, 22 Aug 2024 16:39:20 GMT

We are currently on the phone with one of your colleagues. She is confident she can resolve the issue.