topic Re: Now TV doesn’t recognise my EE subscription. in TV

Now TV doesn’t recognise my EE subscription.

Whisker007 — Fri, 16 Aug 2024 18:40:12 GMT

I have the top EE TV package, I can play Sky Atlantic and Sky Sports on the TV through the box, but the app doesn’t think I have a subscription, I have checked and the email address for my EE account is the same as for my Now TV account.

Re: Now TV doesn’t recognise my EE subscription.

Mentalmackem — Fri, 16 Aug 2024 20:21:53 GMT

I'm having the exact same issue

Re: Now TV doesn’t recognise my EE subscription.

Chris_B — Fri, 16 Aug 2024 20:23:29 GMT

@Whisker007 @Mentalmackem Have you activated this via your EE broadband account ?

Re: Now TV doesn’t recognise my EE subscription.

Whisker007 — Fri, 16 Aug 2024 21:53:56 GMT

When I go to the EE website and select broadband, under ‘Your Extras’ there is a button to Add under TNT Sports on discovery, however I don’t think it is this, so not sure where else to look to activate it

Re: Now TV doesn’t recognise my EE subscription.

Mentalmackem — Sat, 17 Aug 2024 11:34:36 GMT

how do i do that?

Re: Now TV doesn’t recognise my EE subscription.

DarrenDev — Mon, 19 Aug 2024 06:59:32 GMT

@Whisker007 I can see that the email address registered for your Now TV account doesn't match the email address you've used for these forums, and doesn't appear to be for your name. If you haven't emailed me already (I'm currently working my way through over 150 emails this weekend), email me at tv.apps@ee.co.uk and I can change the email address for you.

@Mentalmackem it looks like you're now sorted, as I can see your Now TV account is in use. Email me if that isn't the case.

Re: Now TV doesn’t recognise my EE subscription.

Whisker007 — Mon, 19 Aug 2024 22:27:26 GMT

That's weird as I have checked the email used for these forums and it is the same as the NOWTV account on my mobile phone app, so not sure where I am going wrong.

Re: Now TV doesn’t recognise my EE subscription.

DarrenDev — Tue, 20 Aug 2024 03:46:50 GMT

You may have a Now TV account using this email, however your EE TV subscription isn't on it - it's on a different email address. Email me if you'd like to move it.

Re: Now TV doesn’t recognise my EE subscription.

Whisker007 — Tue, 20 Aug 2024 17:17:53 GMT

Hi Darren

yes I would like to move it so that I can get BowTV working on the App please

Re: Now TV doesn’t recognise my EE subscription.

DarrenDev — Tue, 20 Aug 2024 18:44:56 GMT

Please email me at tv.apps@ee.co.uk with the email address you'd like the account moved to @Whisker007

Re: Now TV doesn’t recognise my EE subscription.

Markmckay — Fri, 25 Apr 2025 08:31:28 GMT

I have the same issue. EE told me to contact Now, Now said it wasn’t their problem. How did you solve it?