topic Re: Ipc6017 in TV

Ipc6017

Weerab2024 — Tue, 13 Aug 2024 19:17:39 GMT

I am intermittently getting the above error code including a couple or minutes ago, when putting my EE Pro box hdmi source back on after watching itv3 in IP mode.

After it asks me to call EE, I press ok and it then works.

Can this please be investigated?

Thanks

Re: Ipc6017

Midnight_Voice — Tue, 13 Aug 2024 21:15:43 GMT

@Weerab2024

Does any of this help?

https://www.bt.com/help/tv/what-do-the-bt-tv-error-codes-mean-

IPC6009, IPC6011, IPC6012, IPC6017

If the content isn’t available after five minutes, follow these steps to try and fix the errors:

Try to access the BT Player. Press the Home (or YouView) button, then scroll to and select BT Player
If you still see the error message then try restarting your equipment by following these steps:
- First, restart your Hub
- Wait for the broadband light on your Hub to go blue
- Restart your TV box, using the power switch on the back
- Now check if you still receive the error
Check your software version is up to date. To do this, press the Home (or YouView) button, then go to Settings > Software Information > Update Software and press OK
Check your On Demand players are up to date by pressing the Home (or YouView) button, then going to Settings > Software Information > Update players & apps and press OK
If you're still having an issue contact the TV Helpdesk >

Re: Ipc6017

Weerab2024 — Tue, 13 Aug 2024 21:50:05 GMT

Thanks @Midnight_Voice

It does come back on after a minute and works some days straight away and not at other times.

When it happens again I will try restarting the router.

Software is fully updated and it's been confirmed on here that updating apps doesn't actually do anything so not sure why that's in the article you copied it from.

Re: Ipc6017

Midnight_Voice — Wed, 14 Aug 2024 07:48:51 GMT

@Weerab2024

Yes, I noticed that. Maybe it was written before YouView ‘fessed up that the button doesn’t actually do anything.

At least it doesn’t bring up the message ‘Please do not press this button again’ as per THHGTTG 😛

Re: Ipc6017

DarrenDev — Wed, 14 Aug 2024 07:53:34 GMT

IPC6017 occurs when the content protection rules fail to apply. In your case, it'll be because you've switched to an alternative HDMI source, causing the HDCP session to be terminated. When you switch back, the channel is trying to resume, but the TV is a little slow to resume the protection.

Are you switching between HDMI sources on the TV? Or using an external switcher? (e.g. an amp)

Re: Ipc6017

Weerab2024 — Wed, 14 Aug 2024 08:45:54 GMT

@DarrenDev, it's a Roku tv so there is no source button or external switcher as such. I just choose the hdmi input from the main screen.

Is this going to be a continuing issue with the Pro TV box and my TV? Should I switch to the apple TV product to avoid this error?

Re: Ipc6017

DarrenDev — Wed, 14 Aug 2024 14:59:55 GMT

From what I can tell @Weerab2024 it's happened 3 times for you. Each time, you were in an app when you switched to a different input (we're not allowed to know which app). When you switch back to the TV Box input it causes the app to terminate, which then attempts to start the channel again - but your TV hasn't negotiated settings again yet. When you leave the TV Box Pro consuming a TV channel, it switches back without error.

Do you know which app you were in?

Re: Ipc6017

Weerab2024 — Wed, 14 Aug 2024 15:23:32 GMT

@DarrenDev I think it was the itvx app within the pro box.

I didn't actually go to a different source on my Roku tv so not sure what is happening

Re: Ipc6017

Weerab2024 — Thu, 15 Aug 2024 08:11:20 GMT

@DarrenDev so it happened again last night and I had switched to my freeview to watch a channel that's not available in IP mode and incidentally went to 501 which is one of the new links that goes straight to BBC News in Iplayer. Then went into my Pro box and had the same issue.

As a work around I can click ok 3 times and fix it but it's probably going to be a bit frustrating in the long term.

I think the only solution long term would be if I just phoned and swapped to the apple box and stick with it?

I can get frustrated with change as I have Dyspraxia, and I am not the most decisive person in the world but needs must.

Re: Ipc6017

DarrenDev — Thu, 15 Aug 2024 08:22:32 GMT

Again, the logs show that you were in an application when you resumed your TV Box Pro. Strange. As it's only a minor annoyance with an easy workaround, I doubt we'll be able to prioritise asking YouView for a fix for this issue.

If you're happy to give up the ability to record, then the Apple TV is the better option anyway. You can call the helpdesk and they'll be able to swap it for you. There will be a £30 activation charge for it though.

Re: Ipc6017

Midnight_Voice — Thu, 15 Aug 2024 09:04:44 GMT

@DarrenDev @Weerab2024

While I can’t even follow the steps that cause this issue (!) why would this be something that affects the Pro box, and yet not the Apple TV?

Are you sure this won’t just be out of the frying pan into the fire?

Re: Ipc6017

DarrenDev — Thu, 15 Aug 2024 09:30:09 GMT

If this is an issue on Apple TV, it'll be something we have 100% control of, and can fix in our app. If reported today, we could have a fix live in a few days if needed.

For anything YouView related we're reliant on them, where it'll be a minimum of 3 months before we see a fix, and that's only if the issue is high enough priority for them to work on it.

Re: Ipc6017

Weerab2024 — Thu, 15 Aug 2024 09:51:35 GMT

Many thanks @DarrenDev

I called the helpdesk, explained the situation and they are going to send out the apple TV box.

Re: Ipc6017

Midnight_Voice — Thu, 15 Aug 2024 13:58:41 GMT

@Weerab2024

Whatever I’ve got (my wife calls it ‘Rottweiler syndrome’ ) make me worry about stuff I don’t understand like a dog worrying a bone 😛 So I hope you don’t mind me asking this.

You said:-

I am intermittently getting the above error code including a couple or minutes ago, when putting my EE Pro box hdmi source back on after watching itv3 in IP mode.

Can I ask what this means? If you were watching itv3 in IP mode, I presume this was going down the HDMI cable from the Pro box to the Roku TV, to the HDMI input the Pro box was on. So what action was ‘putting the HDMI source back on’, and why was it necessary?

I may just be showing my ignorance of how the Pro box works compared with how I think it should work, of course…

I very vaguely recall from the YouView Community (and it may even be a false memory, or at least something out of context, though there is no way of going back and checking now) that YouView boxes were programmed to hang on to their HDCP connection like grim death, as it took so long to re-establish, and this was causing a few problems in those rare instances where a connection needed a different level of HDCP, and the new handshake wasn’t forthcoming.

Makes me wonder if IP mode has to be more flexible regarding HDCP, a new handshake is needed, and the Roku TV Is a bit slow at doing this.

And the YouView box times out too soon, with a three month wait for a fix, whereas @DarrenDev et al can reprogram the Apple TV in a trice to wait a bit longer where necessary.

Certainly though, the Roku Community has a dense sprinkling of HDCP issues, though more with the sticks than the TVs, though those have their share.

Might be to do with the remote, also. I’m a left handed user of a right handed mouse, so I lay my fingers over the buttons in an unusual way. And when I was beta testing the Turnpike email software, there was a time when I could crash it at will, just by pressing a mouse button. But the developers couldn’t reproduce it. In the end, and only by reading the code, they found the infinitesimally small window of opportunity for a duplicate click to bring the software down. But I could hit this window every time, with a doubleclick that the software saw as two clicks, one to start the task, whatever it was, and one to repeat the start in the narrow window and crash the thing.

I wonder if there might be something like this that you are provoking on the Pro remote, especially as (I think) @DarrenDev ‘s logs are showing something different happening from what you are describing happening.

Just some thoughts, probably overthoughts 🤔

Re: Ipc6017

Weerab2024 — Thu, 15 Aug 2024 14:36:38 GMT

@Midnight_Voice no worries.

Since last year any Freeview play TVs with channel line management have BBC channels in the 300 and 500 channel range that pick up direct streams from BBC Iplayer where HD channels are not available.

If these are being delivered in a similar way with the Pro box in IP mode, maybe that's what's causing the issue, even though when I have been going into my Pro box itv3 comes on as I have been watching it before I turned the TV off for a couple of hours.

As @DarrenDev has said, EE is prohibited to view what apps you have been using on your TV.