topic Re: We have switched from BT to EE and cannot get Netflix or Amazon Prime to work. in TV

We have switched from BT to EE and cannot get Netflix or Amazon Prime to work.

Naannynia — Sun, 11 Aug 2024 16:38:40 GMT

Prime will start up then say there’s a HDMi cable issue and to try another cable and Netflix just keeps saying we are having trouble playing this title try another. I’ve just had a 2 hour conversation with EE via phone call and they suggested put the tov box back to factory setting and try again but it’s still not working. Everything else’s is working fine. I’m sorry I switched now!

Re: We have switched from BT to EE and cannot get Netflix or Amazon Prime to work.

Midnight_Voice — Sun, 11 Aug 2024 18:00:57 GMT

@Naannynia

Did you try another HDMI cable?

Or at least make sure that the one you are using is properly seated at both ends, and running in free air, not in close proximity to any other cable, HDMI or not, that may be causing it interference?

Possibly try a different HDMI port on the TV?

Sometimes, HDMI cable problems can be remedied by ensuring you make a ‘cold’ connection; power off both the TV box and the TV at the mains, wait two minutes, plug the HDM I cable in while both devices are off.

Then power up the TV and let it settle, followed by powering up the TV box and letting that settle, and only then trying Prime and Netflix again.

Re: We have switched from BT to EE and cannot get Netflix or Amazon Prime to work.

Weerab2024 — Mon, 12 Aug 2024 07:39:39 GMT

@Naannynia are you getting a specific error message with a reference number at the start of the error?

If so, what is the reference number?

Re: We have switched from BT to EE and cannot get Netflix or Amazon Prime to work.

Naannynia — Mon, 12 Aug 2024 16:29:51 GMT

I’ve got Netflix to work, my mum has put her emails address in as .co.uk instead of .com

bit with the Amazon prime, I’ve taken the HDMi cable out and done as you said but it’s still saying it’s the cable that’s the issue.

Re: We have switched from BT to EE and cannot get Netflix or Amazon Prime to work.

Weerab2024 — Mon, 12 Aug 2024 20:07:47 GMT

What's the wording of the error with the hdmi cable?