topic Re: Apple TV app on EE TV Box Pro in TV

Apple TV app on EE TV Box Pro

gtwr — Fri, 02 Feb 2024 17:54:50 GMT

Is the Apple TV app on the EE TV Box Pro, the full version of Apple TV, including access to movies/TV shows purchased in iTunes, or it is just Apple TV+?

I’ve currently got Sky Q which only has Apple TV+ but I would like one box which gives me access to all TV services. I am looking at either the EE TV Box Pro or the EE Apple TV. The EE TV Box Pro looks promising but for the possible lack of Apple TV. I like the idea of the EE Apple TV but the lack of recording or even pausing live TV puts me off that.

Re: Apple TV app on EE TV Box Pro

DarrenDev — Fri, 02 Feb 2024 18:21:11 GMT

It's just the Apple TV+ app on the TV Box Pro and TV Box Mini I'm afraid - no access to your purchases.

The EE TV app on the Apple TV doesn't allow recording, but it does provide links to all the catch up players from the TV Guide, so it makes it very easy to watch programmes on catch up.

Pausing live TV is definitely high on our list of priorities - it's a very common request already.

Re: Apple TV app on EE TV Box Pro

gtwr — Fri, 02 Feb 2024 18:34:35 GMT

Thanks for replying so quickly. It seems I’ve got a while longer before I get a single box TV service. In the meantime I will keep on eye on developments on the EE Apple TV.

Re: Apple TV app on EE TV Box Pro

NB001 — Sat, 06 Apr 2024 20:00:01 GMT

Can you tell me if I am able to record using my apple+ ee tv box that has just been sent to me - I cant seem to find this and is frustrating as has taken us 3 hours to get it set up

Re: Apple TV app on EE TV Box Pro

Chris_B — Sat, 06 Apr 2024 20:24:29 GMT

@NB001 if you got the Apple TV you can not record on it it’s just a streaming box. The only benefit of the Apple TV box is you can install all streaming apps that are not on the EE tv boxes. Disney+ comes to mind straight the way.

Re: Apple TV app on EE TV Box Pro

Dsnicks — Sat, 18 May 2024 13:18:58 GMT

Hi Darren,

Do you know if there’s a timeline on play/pause yet? Have just switched to EETV but hadn’t realised this about the ATV. If it’s soon I’m minded to stick with, if not might have to reconsider.
thanks!

Re: Apple TV app on EE TV Box Pro

DarrenDev — Sun, 19 May 2024 07:04:18 GMT

Assuming all goes well ... it should come in the next few days.

Re: Apple TV app on EE TV Box Pro

Dsnicks — Sun, 19 May 2024 07:42:07 GMT

This is great news 🙌.

Re: Apple TV app on EE TV Box Pro

Dsnicks — Thu, 23 May 2024 16:41:56 GMT

Hi Darren,

You don’t have any further updates do you? I’m still in our 14 day cooling off period with the TV currently and without play/pause/rewind of live it’s becoming a bit like being in the 90s!

thanks

Re: Apple TV app on EE TV Box Pro

DarrenDev — Thu, 23 May 2024 16:51:51 GMT

Unfortunately some of our providers won't allow us to offer it (due to their content rights now allowing it), so a small update is being made to show a message when you try to pause/rewind an affected channel.

I'm told it'll be another 7-10 days. It definitely is coming though.

Re: Apple TV app on EE TV Box Pro

DarrenDev — Mon, 03 Jun 2024 12:33:28 GMT

@Dsnicks

EE TV app version 3.1.0 is now available in the App Store for Apple TV devices, and devices will automatically update it over the next few hours. You can update it yourself by opening the App Store, selecting Purchased (at the top), All Apps (on the left), select the EE TV app, and then the Update button.

Once updated, you'll then be able to pause/rewind live TV up to an hour behind the live position - even if you only just joined the channel.

Please note that some channels haven't given us permission to allow them to rewind - where this is the case, you'll see a small red no-entry icon to indicate that it's not possible. We're still trying to get agreement from more channels, so keep checking if the channel you're watching doesn't yet support it.

Re: Apple TV app on EE TV Box Pro

Weerab2024 — Mon, 03 Jun 2024 12:57:34 GMT

@DarrenDev would being able to rewind if you are just on the channel be able to come to the EE TV Pro or mini box at some point? Thanks

Re: Apple TV app on EE TV Box Pro

DarrenDev — Mon, 03 Jun 2024 13:25:26 GMT

Unfortunately not @Weerab2024 , due to the way the content is delivered - multicast can only deal with live streams, with limited ability to go back just a few seconds to catch missed packets. The channels are delivered using ABR to Apple TV, allowing us to store history and allow clients to request it.

Re: Apple TV app on EE TV Box Pro

Weerab2024 — Mon, 03 Jun 2024 13:45:38 GMT

Thanks @DarrenDev.

Obviously not the answer I was looking for, but looks like apple TV is the flagship for EE now, and more of a competitor to Sky Stream, hopefully if we can get more channels on the entertainment side.

Re: Apple TV app on EE TV Box Pro

DarrenDev — Mon, 03 Jun 2024 14:06:35 GMT

I wouldn't say it's the flagship - the TV Box Pro is still our main box, and the most popular with subscribers. They have different technical capabilities, and the service is being developed to make the most of each.

Apple TV now has the ability to go back in time, but lags a few seconds behind live in the first place - so if you're a live sports fan, the TV Box Pro is probably the better choice.

No matter what happens, more channels for one will mean more channels for the other - the plan is to keep the channel list on TV Box Pro internet mode and EE Apple TV completely in step with each other.

Re: Apple TV app on EE TV Box Pro

Weerab2024 — Mon, 03 Jun 2024 14:11:40 GMT

Thanks Darren.

Will be good to see how the TV Pro and mini boxes develop and what happens with any potential future updates.