topic Re: BTP-16500 Error and no live TV in TV

BTP-16500 Error and no live TV

ScottG69 — Sat, 03 Aug 2024 18:59:07 GMT

I am a new customer to EE TV, moving over from Sky. As part of my order, I was to receive 3 TV boxes. I have not installed them, but I keep getting BTP-16500 errors and I have to make each box I am watching the main box to allow me to watch live TV.

Surely this is not expected behaviour and there is some way I can set my primary box, then watch live TV on all TV Boxes. This is driving me mad and questioning my move away from Sky, where the multiroom experience was flawless.

Re: BTP-16500 Error and no live TV

DarrenDev — Sat, 03 Aug 2024 19:02:16 GMT

This is not expected behaviour. Please email me at tv.apps@ee.co.uk and I'll sort it tomorrow morning.

Re: BTP-16500 Error and no live TV

ScottG69 — Sat, 03 Aug 2024 19:05:49 GMT

Thanks for the prompt response Darren, I will email you now.

Regards

Scott

Re: BTP-16500 Error and no live TV

ScottG69 — Sun, 04 Aug 2024 09:27:44 GMT

All sorted, thanks to Darren's help.

Re: BTP-16500 Error and no live TV

he1en — Wed, 20 Nov 2024 17:42:28 GMT

Im questioning my move from sky tv too. I think im going to go back to sky as EE tv is nothing like they said it would be