topic Re: Transferred from BT to EE in TV

Transferred from BT to EE

Mike278 — Wed, 31 Jul 2024 13:35:11 GMT

Hello,

I've recently moved from BT to EE but decided not to take out EE TV as the additional channels were of no interest to me.

Whilst with BT I bought several films but I can't access them or i'm looking in the wrong place. The BT viewer has stopped working so I'm unable to watch any of my purchases.

Help...

Mike

Re: Transferred from BT to EE

DarrenDev — Wed, 31 Jul 2024 13:57:16 GMT

Sorry about that Mike - I've fixed your account. Log into the EE TV app with your EE ID, and you'll now be able to watch your purchases.

Re: Transferred from BT to EE

Mike278 — Fri, 02 Aug 2024 12:38:54 GMT

Hi Darren,

I'm sorry it didn't resolve the issue.

I spoke to EE technical support and they are telling me that I need to be paying £15 per month to access my BT purchases which can't be right as I have bought them once. There used to be an app called BT TV Purchases but on my last phone update it disappeared. Is there an equivalent in EE?

Mike

Re: Transferred from BT to EE

DarrenDev — Fri, 02 Aug 2024 12:42:56 GMT

The EE TV app is the place to watch your purchases - even after you've stopped your subscription.

When you log into the app, make sure you select the "EE Broadband" option, and then log in with the email address you logged into this forum with.

Edit: sorry - I've just spotted that I missed a bit. Please try again now. If it fails, please let me know the error code it shows in the app.

Re: Transferred from BT to EE

Mike278 — Fri, 02 Aug 2024 12:54:45 GMT

Hi Darren,

That's sorted the mobile app, thank you.

I've just tried the TV box using the EE TV app and its still reporting the same code BTP 15990. Almost there...

Mike

Re: Transferred from BT to EE

DarrenDev — Fri, 02 Aug 2024 13:02:53 GMT

Ah no - it's not possible to watch purchases in the EE TV app on any model of TV Box, or from Apple TV.

You have the choice of: Android or iOS mobile or tablet, Chromecast, Samsung TV, Amazon Fire Stick, or on a Windows PC (via https://player.ee.co.uk/)

Re: Transferred from BT to EE

Mike278 — Fri, 02 Aug 2024 13:30:28 GMT

Hi Darren,

That makes it much clearer, thank you.

I assume any new purchases I wish to make will have to be through Amazon Prime or similar. It would explain why trailers don't load in the app. Still I have recovered my purchases which was the main concern.

Thanks for the help.

Mike

Re: Transferred from BT to EE

DarrenDev — Fri, 02 Aug 2024 13:35:01 GMT

Yes, that's correct - you cannot make any purchases in the EE TV app anymore, and trailers are no longer available.

Re: Transferred from BT to EE

Midnight_Voice — Fri, 02 Aug 2024 14:37:25 GMT

@DarrenDev

Thanks - you just reminded me why I still buy BluRay discs 😛

Re: Transferred from BT to EE

Stpjg01 — Sun, 17 Aug 2025 08:50:24 GMT

Hi, I have the same problem? Trying to open on my iPad and it says I no longer have a subscription. I left BTTV in Dec last year and it worked but I’ve just moved from Bt Broadband to Ee broadband in the past two weeks and now it’s stopped working.

Re: Transferred from BT to EE

DarrenDev — Sun, 17 Aug 2025 11:00:53 GMT

What problem are you having @Stpjg01 ?

If you don't have an EE TV subscription then it's correct to say as such, but what are you wanting to do that you now can't?

Re: Transferred from BT to EE

Stpjg01 — Sun, 17 Aug 2025 15:22:29 GMT

Before I changed from BT I was able to view my purchased films on the app
on both my tv and iPad, now it says my account doesn’t exist.

Regards
*Pauline Goldsmith*

Re: Transferred from BT to EE

DarrenDev — Sun, 17 Aug 2025 16:05:34 GMT

Your purchases still exist on your old BT account @Stpjg01 - select the "BT Broadband" option and log in with your old BT ID, and you'll still have access as you had previously.

Re: Transferred from BT to EE

Stpjg01 — Mon, 18 Aug 2025 08:45:00 GMT

Yes that has worked, thank you. Didn’t work originally but have changed p/w and now does.