topic Re: Unable to watch Discovery+ with Full Works package in TV

Unable to watch Discovery+ with Full Works package

PeteC125 — Thu, 01 Aug 2024 09:16:42 GMT

Hello,

We currently have the EE Full Works TV package which includes Discovery+, yet whilst trying to watch a tennis match at the Olympics yesterday that was only being shown on Discovery+, we couldn't access it and I spent the best part of 2 hours trying, including calling EE but repeatedly getting cut off after being on hold for a few minutes. Frustrating!

We have managed to get the Discovery+ app installed on our LG telly, but each time we try and watch something we are just shown the 2 payment options to choose. We registered to view the free content, but that's not what we're after.

According to EE all Discovery+ content is included in the Full Works package, is anyone able to help please? Not sure what I'm doing wrong...

Many thanks,

Pete

Re: Unable to watch Discovery+ with Full Works package

DarrenDev — Thu, 01 Aug 2024 09:57:58 GMT

Please email me at tv.apps@ee.co.uk with your account number and I'll check what's going on.

Re: Unable to watch Discovery+ with Full Works package

PeteC125 — Thu, 01 Aug 2024 10:17:46 GMT

Thanks Darren, will do 🙂

Re: Unable to watch Discovery+ with Full Works package

PW1966 — Sat, 03 Aug 2024 13:55:33 GMT

I Have EE TV with TNT sports and Discovery + but unable to watch anything on Discovery+ says i have no active pass / subscription, i can watch all 9 Eurosport channels.

Re: Unable to watch Discovery+ with Full Works package

DarrenDev — Sun, 04 Aug 2024 08:51:37 GMT

@PW1966 your discovery+ account was activated on May 8th, but I'm unable to see what email address was used - most issues come from it being activated from a different email address.

The simplest solution is to just activate it again with the email address you expect - if you'd like to do this, please email me at tv.apps@ee.co.uk and I'll reset your activation and provide instructions on how to activate it again.

Re: Unable to watch Discovery+ with Full Works package

PW1966 — Sun, 04 Aug 2024 17:23:36 GMT

Thanks Darren, Will do

Re: Unable to watch Discovery+ with Full Works package

Asb01 — Sat, 24 Aug 2024 12:43:20 GMT

I am/have been struggling with this same issue for 6 months. Wasn’t so bad over summer as football isn’t;t on and i have a life to live. But really needing it sorted now.

Re: Unable to watch Discovery+ with Full Works package

DarrenDev — Tue, 27 Aug 2024 17:49:38 GMT

@Asb01 your account is ready and waiting to activate, however you need to use a browser other than Safari

Re: Unable to watch Discovery+ with Full Works package

mathematica — Sat, 25 Jan 2025 20:36:37 GMT

We too have the same problem. Have Full Works package and able to watch TNT sports, but unable to activate Discovery Plus. The app is there on our LG TV, but the discoveryplus.com link does not pick up our EE account number, just offers options for an additional subscription. Very annoying that no helpful guidance on EE TV page.

Re: Unable to watch Discovery+ with Full Works package

Ali_A — Sun, 26 Jan 2025 09:21:18 GMT

Hi @mathematica

Welcome to the EE Community

Have you already created a Discovery+ account through your mobile phone?

You may need to go to ee.co.uk/TNTSports (requires you to login to your EE account).

Then click activate, and you'll be taken to discovery+ to complete your registration.

You can find more at Watching TNT Sports with EE

Ali

Re: Unable to watch Discovery+ with Full Works package

mathematica — Wed, 29 Jan 2025 14:51:48 GMT

Now sorted but needed to go via helpline as our EE account (broadband not mobile) had been incorrectly set up.

Re: Unable to watch Discovery+ with Full Works package

Ali_A — Wed, 29 Jan 2025 15:24:48 GMT

Thanks for coming back to us with an update @mathematica

Glad it's all sorted for you now 😊

Ali