topic Re: unable to watch tv or nothing in TV

unable to watch tv or nothing

gandysflipflop — Wed, 31 Jul 2024 15:21:52 GMT

i have recently got ee tv and broadband put in on 16th july it all was working perfectly till a few days ago and got sent a new router and i can not watch tv on the ee mini box or the apple tv 4k and the apple tv 4k is coming up as we cannot find your account with a code of AAU910 and my landline is not working aswell i can watch tv through the hybrid connect on the apple tv 4k and thats it and i am paying for 2 multiroom boxes and what can i do

Re: unable to watch tv or nothing

DarrenDev — Wed, 31 Jul 2024 15:37:44 GMT

@gandysflipflop can I ask you to please email me at tv.apps@ee.co.uk with your account number, and I'll check what's going on.

Re: unable to watch tv or nothing

gandysflipflop — Wed, 31 Jul 2024 15:41:48 GMT

email sent

Re: unable to watch tv or nothing

gandysflipflop — Wed, 31 Jul 2024 15:54:21 GMT

@DarrenDev i have sent the email