topic Re: Discovery plus in TV

Discovery plus

trevor1205 — Fri, 26 Jul 2024 14:33:05 GMT

We are trying to activate the discovery plus app on our EETV box it gives us a code but does not give you the option to activate the account on the app only activate a mobile or similar item I.E tablets or pc but not TV or activate our broadband , this is not a good way to start off with new customers. We are very disappointed with this issue.

Re: Discovery plus

DarrenDev — Fri, 26 Jul 2024 14:44:22 GMT

There are 2 stages to the process @trevor1205 :

1. Activate your discovery+ account - you should have been sent an email with instructions on how to do this.

2. Use that account to log into the discovery+ app.

Your account is currently showing that you haven't completed step 1. I believe you should be able to log into https://ee.co.uk/ and see an option to activate it, however I haven't see it for myself to know what it looks like.

Re: Discovery plus

Smokyjoe — Sat, 27 Jul 2024 14:28:19 GMT

Discovery plus not working for us either have used the email link to the ee app on iPhone iPad and via tv just won’t load or take to page has this been resolved now

Re: Discovery plus

DarrenDev — Sun, 28 Jul 2024 06:55:18 GMT

It looks like you managed to sort this yourself around 7am this morning @Smokyjoe - is that correct?

Re: Discovery plus

Smokyjoe — Sun, 28 Jul 2024 09:43:10 GMT

Yes I did it on Google Chrome browser wouldn’t work on safari. Working ok now thanks 🤩

Re: Discovery plus

Tomcmc — Thu, 19 Sep 2024 16:43:06 GMT

Sorry to say this but I’m having the same problem.

Re: Discovery plus

Weerab2024 — Fri, 20 Sep 2024 07:56:02 GMT

@Tomcmc have you tried the above mentioned steps yet?

Re: Discovery plus

Tomcmc — Fri, 20 Sep 2024 08:01:24 GMT

Yes. I spent an hour last night with customer service and they couldn’t fix it. The trouble is that on the website and app my account is marked as pending which is ridiculous as I have complained about this multiple times. I have raised a level 2 complaint and I’m hoping someone will actually do something this time.

Re: Discovery plus

DarrenDev — Mon, 23 Sep 2024 19:23:43 GMT

@Tomcmc "pending" is the correct status - it means your account is ready waiting to be activated. I suspect the issue is that your EE ID has 2 accounts on it, one of which is totally broken. What error do you see when you try to activate on https://ee.co.uk/login/ ?

Re: Discovery plus

wattyuk — Sat, 06 Sep 2025 19:26:35 GMT

I’m stuck too and only with Discovery+
when I go onto the “Start activation button” it takes me to “you’ll go to Discoverplus.com to create your account and activate” then it takes me to “Loading” it does this for a few sections, then the pages refreshes back to the beginning. I’ve done this numerous times. I can’t get anywhere.

Re: Discovery plus

wattyuk — Sat, 06 Sep 2025 19:47:25 GMT

I’ve tried this way (as well as going straight to EE website) and it they do exactly the same thing.

i press on the activate button. Then that I need to make an account and activate. Then it loads. Then the pages refreshes and I’m back to square one 🙈

Re: Discovery plus

Leanne_T — Fri, 12 Sep 2025 07:39:26 GMT

Hi @wattyuk

Thanks for coming to the community.

Could you try a different browser to see if the page loads and you can complete the set up. If the same happens, please get in touch with our TV Technical support guides and they will get the account looked into and help you further.

Leanne.