topic Re: EPG flashing "No information available" in TV

EPG flashing "No information available"

wilsioni — Wed, 17 Jul 2024 18:46:22 GMT

For several weeks now I've been having an issue that's affecting the EPG and live pausing etc.

The EPG is unstable and constantly flashes between the EPG info and then either blank details or "No information available" every few seconds and renders it pretty much unusable.

I'm wondering whether it is related to live pausing as I think it started not long after I tried using that function, which has also become unstable now too.

I've tried unplugging the device from the mains but I'm reluctant to do a factory reset unless totally necessary.

Has anyone else experienced this? Any other suggestions?

Thanks in advance.

Re: EPG flashing "No information available"

DarrenDev — Wed, 17 Jul 2024 18:51:38 GMT

I've never seen anyone mention this before @wilsioni

Would you be able to take a video of it please, and email it to me at tv.apps@ee.co.uk?

Re: EPG flashing "No information available"

wilsioni — Wed, 17 Jul 2024 19:23:07 GMT

Thanks @DarrenDev - I've emailed that over now.

Re: EPG flashing "No information available"

wilsioni — Fri, 19 Jul 2024 05:41:56 GMT

Have you had chance to look at the video I sent through @DarrenDev ?

Re: EPG flashing "No information available"

DarrenDev — Fri, 19 Jul 2024 06:18:24 GMT

Apologies - I meant to reply to the email yesterday. A specialist is looking at it - he has a theory on the possible cause, but he'll be in touch next week (he's off today).

Re: EPG flashing "No information available"

wilsioni — Fri, 19 Jul 2024 08:39:21 GMT

Great, thanks 🙂

Re: EPG flashing "No information available"

wilsioni — Fri, 26 Jul 2024 16:59:21 GMT

Hi @DarrenDev, is there any update on this? I've not heard anything.

Re: EPG flashing "No information available"

DarrenDev — Fri, 26 Jul 2024 17:47:35 GMT

@David-TVTech has joined the forum to help out directly with TV Box issues. Hopefully he'll have an update for you next week.

Re: EPG flashing "No information available"

wilsioni — Mon, 05 Aug 2024 14:58:01 GMT

@DarrenDev / @David-TVTech - any update on this? It's getting on for 3 weeks since my original post and it feels as though the box is getting more and more unreliable. If it's easier to send a replacement then that's fine, or if there's a better way to handle this then let me know.